Systems Administrator (HR)

Essex County Council; Chelmsford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Essex County Council seeks an HR Systems Officer to join a dynamic team responsible for system performance and customer liaison in HR systems. This challenging role requires attention to detail, expert knowledge, and a collaborative spirit to enhance service quality within a thriving local authority. The team promotes innovation and offers flexible working options.

Benefits

Flexible working options

Professional development opportunities

Qualifications

• Knowledge of HR systems or strong system knowledge from any sector.
• Experience in a customer-facing role with excellent service.
• Experienced in systems testing and change management.

Responsibilities

• Conduct data integrity checks and complex processes for service delivery.
• Create and review processes to improve clarity.
• Manage simple projects and continuous improvement initiatives.

Skills

Customer service

Communication

Attention to detail

Problem solving

Data integrity checks

Project management

Education

RQF Level 2 (GCSE) in literacy and numeracy

Tools

Microsoft Excel

Oracle-based systems

Job description

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Closing Date: Wednesday 18th June 2025 at 11.59pm

Please note that this is a Secondment / Fixed Term Contract opportunity for a period of 14 months.

This position is classified as a role with an expectation that the successful candidate will attend the office in Chelmsford 2-3 days per month, on days of the organisation's choice, with the remaining time allowing for remote working if desired.

Interview Date: Friday 27th June and Monday 30th June 2025

The Role

This role offers an exciting opportunity to join a small, friendly team of system administrators working to process position and hierarchy-related changes in My Oracle. It involves system-related tasks such as data cleansing, testing system upgrades, and resolving issues affecting daily operations. You will collaborate with other teams across ECC and interact with customers to resolve self-serve and other issues.

The Opportunity

The HR Systems Officer will handle complex processing and manage simple projects related to system performance and development on HR systems. Customer liaison and understanding of business processes are key, ensuring integrity checks and system processes are completed for seamless service delivery.

The role requires delivering expert knowledge and advice, with good attention to detail and an understanding of how team processes impact end users. Recommendations and improvements to enhance service quality are expected.

Accountabilities

• Conduct system and data integrity checks and complex processes to ensure excellent service delivery.
• Create and review processes and documentation such as training materials and process maps to improve clarity and practices.
• Develop innovative solutions to potential issues impacting customer experience or processing cycles.
• Provide expert knowledge of systems and business processes to ensure seamless delivery.
• Test and accept test scripts for system changes, depositing all scripts within the library.
• Collaborate across the team to manage simple projects, assisting with resource planning and system activity comprehension.
• Participate in continuous improvement projects across HR systems, promoting a culture of change and efficiency.
• Provide timely, fit-for-purpose reports for customers, including developing new reports and business intelligence.

The Experience You Will Bring

• Knowledge of systems and processes, ideally related to Human Resources, but strong system knowledge from any sector will be considered.
• Experience in a customer-facing environment, demonstrating a passion for excellent customer service.
• Excellent communication skills, able to explain and adapt messaging for different audiences, and communicate complex challenges clearly.
• Experience with change and incident management processes.
• Advanced proficiency in Microsoft Excel.
• Educated to RQF Level 2 (GCSE) in literacy and numeracy, or equivalent by experience.
• Experience in systems testing.
• Previous experience with Oracle-based systems.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters. With flexible working options and a focus on innovation, Essex is an ideal place to develop your career or contribute to the community.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, aiming to establish a Mayoral Combined County Authority by May 2026. You can read more about this initiative, including details throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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