Systemic Anti-Cancer Therapies Scheduler

Gateshead Health; Gateshead; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Gateshead Health NHS Foundation Trust is seeking a Systemic Anti-Cancer Therapies Scheduler to join the Chemotherapy Day Unit at QEH Gateshead. You will coordinate scheduling for systemic anti-cancer therapies (SACT) using chemocare and NHS IT systems, ensuring efficient capacity use and timely patient appointments.

You will work closely with medical, nursing and admin teams, communicate with patients facing serious illness, and support reception duties as required, contributing to high

Qualifications

• Experience in scheduling or appointments role.
• Proficient IT skills including NHS systems and Microsoft Office.
• Familiarity with chemocare scheduling software.

Responsibilities

• Receive referrals and schedule patients for outpatient SACT for cancer.
• Allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
• Participate in all aspects of the administration service within the unit as required. Contribute to the delivery of a high standard of patient care as part of the multi-disciplinary team.
• Maintain awareness of service delivery developments and contribute to the implementation of change within the service.
• Participate in meetings as required.
• Communicate effectively and compassionately with all patients and stakeholders.
• Support the unit manager with data collection and audits as required.
• Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
• Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
• Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
• Contribute positively to a culture of safety, teamwork, and service excellence.

Skills

IT skills (NHS)

Chemocare usage

Education

GCSE English & Maths (4+)

NVQ in Business Admin (2/3)

Tools

MS Office

Job description

Systemic Anti-Cancer Therapies Scheduler

An exciting opportunity has arisen to join the scheduling team at the Chemotherapy Day Unit at the QEH Gateshead.

We are looking for a motivated, well-organised team player with excellent communication and IT skills to join our team.

The post-holder will be a key member of the admin team and a first point of contact for patients attending the unit for systemic anti-cancer therapies (SACT); they will be responsible for scheduling in SACT for the unit and will regularly communicate with medical, nursing and wider teams.

The post-holder must be confident in communicating with staff of all levels and with patients facing a life-limiting illness. They will be expected to work both autonomously and as part of a team as well as supporting the admin team with reception duties.

Main duties of the job

You will be responsible for correct and timely scheduling of patients referred to the chemotherapy day unit for SACT, involving the use of chemocare and other IT systems. You will be expected to ensure full and efficient utilisation of capacity and and expedite where necessary.

You will support the nursing team and wider multi-disciplinary teams with enquiries relating to scheduling, appointments and administration.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

• Receive referrals and schedule patients for outpatient SACT for cancer.
• To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
• To participate in all aspects of the administration service within the unit as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
• To participate in meetings as required.
• Communicate effectively and compassionately with all patients and stakeholders
• Support the unit manager with data collection and audits as required.
• Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
• Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
• Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
• Contribute positively to a culture of safety, teamwork, and service excellence.

Person Specification

Skills

• IT skills including use of NHS systems and Microsoft Office
• Use of chemocare

Qualifications

• GCSE English and Maths level four or above or equivalent
• NVQ level 2 or 3 in business administration

Experience

• Experience in a scheduling or appointments role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.