Oncology Scheduler / Administrator

Imperial College Healthcare NHS Trust; London Borough of Hammersmith and Fulham; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Staff recognition scheme

Flexible working

Job summary

Imperial College Healthcare NHS Trust is seeking an administrator for the Oncology Administration team at Charing Cross Hospital, London. The role supports the chemotherapy day unit with reception duties, appointment bookings, and patient coordination in a fast-paced environment.

You will work closely with clinical colleagues, manage workload, and ensure continuity of service for patients, with opportunities to learn and develop within a large academic health science network.

Qualifications

• A-Levels or equivalent knowledge or experience.
• Clear and effective communication skills; ability to work in a busy hospital environment.
• Experience with Cerner and Aria systems; NHS experience is a plus.

Responsibilities

• Greet patients and visitors to the unit professionally.
• Book and cancel follow-up appointments and tests.
• Arrange patient transport for future appointments.
• Manage reception paperwork and clinical communications.
• Support electronic systems and data entry to maintain patient records.

Skills

Clear communication

Team player

Service delivery

Cerner/ARIA systems

Education

A-Levels or equivalent

Job description

Main area Oncology & Palliative Care Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (At least one day of working late shifts between 10:30 - 18:30) Job ref 290-SCCS-2413

Site Charing Cross Hospital Town London Salary £31,554 - £33,270 pa inclusive Salary period Yearly Closing 10/11/2026 23:59

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Are you great with people, very organised, and passionate about patient care? Our Oncology Service is looking for a motivated friendly and confident individual with experience of working within a very busy and fast-paced patient facing environment to come and join our team.

Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country. Our mission is to provide world class healthcare for our patients, through excellence in research, education and training.

We are currently looking to recruit an enthusiastic administrator to join our Oncology Administration team to provide full administrative support including a reception service for our chemotherapy day unit. The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast-paced environment. You will have excellent team working, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service.

This post is a substantive role consisting of 37.5 hours per week. Monday to Friday 09:00 – 17:00 (with at least one day of working late shift of 10:30 – 18:30).

Main duties of the job

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow up appointments including blood tests.
• Book and cancel patient transport for future appointments on demand.
• Cancel appointments upon clinical request.
• Handle all paperwork associated with reception duties.
• Contact patients and inform about ‘Maggie’s seminars and conduct an audit.
• Ensure TCI’s are recorded onto the system
• Booking chemotherapy appointments via Chemocare, rescheduling patients' appointments upon clinical requests
• Attention to detail, ensuring patient data is added onto the system by deadline dates.
• Any other administrative duties relating to role.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• A-Levels or equivalent knowledge or experience
• Medical terminology

Experience

• Basic IT literacy
• Previous experience in an NHS institution

Skills/Knowledge/ Abilities

• Clear and effective communication skills
• Team player
• Service sector work (preferably hospital)
• Experience with using Cerner and Aria systems

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).