Systemic Anti- Cancer Therapy (Chemo) Scheduler

The Methodist Church in Britain; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Training on information systems

Job summary

The Christie in Manchester is seeking a scheduling coordinator for the chemotherapy team. The role books systemic anti-cancer treatment and outpatient appointments, talking with patients and relatives in person and by phone, and covering reception duties.

Shifts run 7.30am–6pm, with some Saturdays and bank holidays on rotation, and occasional work at other Christie sites may be required. Ideally you will have NVQ level 3 (or equivalent), experience in administrative roles with a customer-facing

Qualifications

• NVQ Level 3, an equivalent qualification, or experience.
• Administrative or clerical work with a customer-facing element.
• NHS experience, Microsoft Office familiarity, and knowledge of medical terminology are desirable.

Responsibilities

• Schedule patients' systemic anti-cancer treatment (SACT) using the iQemo system.
• Book outpatient appointments and ensure timely delivery.
• Communicate with patients and relatives face to face and by phone.
• Cover reception duties and handle donations/order office supplies.
• Meet appointment deadlines and targets; liaise with the MDT and GPs.

Skills

Communication

Telephone manner

Attention to detail

IT literacy

Booking systems knowledge

Problem solving

Education

NVQ Level 3 / equivalent

Tools

iQemo system

Job description

This scheduling post sits within the Chemotherapy team at The Christie, which runs the largest chemotherapy unit in the UK. The post-holder books systemic anti-cancer treatment and outpatient appointments, speaks with patients and relatives in person and by phone, and covers reception. Shifts run between 7.30am and 6pm, with some Saturdays and bank holidays on rotation, and occasional work at other Christie sites needs own transport and a full UK driving licence.

What the job involves

• Schedule patients' systemic anti-cancer treatment (SACT) using the iQemo system
• Book outpatient appointments and make sure patients receive them in good time
• Communicate with patients and relatives face to face and by phone, including those who are anxious, angry or upset
• Cover reception duties
• Meet appointment deadlines and targets
• Communicate with the multidisciplinary team, GPs and other health professionals
• Code treatment appointments and first definitive treatments
• Check patient demographics against NHS eligibility criteria and alert management where criteria are not met
• Prepare clinics, including clinical notes and forms, and rearrange clinics for staff absence or unplanned patients
• Enter and track patient data, notes and outcomes on the patient information system, and print daily clinic lists
• Handle patient donations and order office supplies
• Provide induction support and demonstrate workplace routines to less experienced staff

What's required

Qualifications

• NVQ level 3, an equivalent qualification, or experience

Experience

• Administrative or clerical work with a customer-facing element

Skills & knowledge

• Excellent communication and interpersonal skills
• Good telephone manner
• Attention to detail
• IT literacy
• Knowledge of booking patient appointments and data recording systems
• Problem solving skills

Checks & eligibility

• Full UK driving licence and own means of transport

Other

• Ability to work unsupervised
• Able to work under pressure
• Ability to demonstrate the organisational values and behaviours

Nice to have

• Diploma or equivalent experience
• ECDL or equivalent
• Experience of working within the NHS
• Familiarity with Microsoft Office applications
• Knowledge of medical terminology
• Knowledge of the organisational values
• Flexible working hours
• Able to deal compassionately with distressing situations

What's offered

• Training on the trust's information systems