System Support Specialist

Proximity Recruitment; Northampton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

15% bonus

Benefits

Job summary

Proximity Recruitment are searching for a talented Systems Support Engineer to join one of Europe’s fastest growing firms based in Northampton. This office-based role focuses on supporting Zoho CRM, Microsoft 365, and other tech systems to enable business growth.

You will work with the Head of Technology and IT Operations to resolve incidents, configure CRM workflows, assist with onboarding, and contribute to future development projects.

Qualifications

• Experience supporting Microsoft apps including O365 Admin, Exchange Online, Azure AD and Azure VPN.
• Hands-on support across Zoho apps, mainly Zoho CRM.
• Configure Zoho CRM workflows, dashboards and automations.
• Assist onboarding/offboarding, user accounts and permissions.
• Administer SaaS tools used across the business.
• Collaborate with tech team to resolve escalations and implement improvements.

Responsibilities

• Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
• Deliver day-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
• Maintain and configure CRM workflows, dashboards, and automations in Zoho CRM.
• Support onboarding and offboarding processes including user account setup and permissions.
• Assist with general administration of SaaS tools used across the business.
• Liaise with the broader technical team to resolve escalations and implement system improvements.

Skills

Zoho CRM

O365 Admin

Azure AD

Azure VPN

CRM workflows

Tools

Exchange Online

Azure AD

Zoho CRM

Job description

Proximity Recruitment are searching for a talented Systems Support Engineer (circa £35,000 + 15% Bonus + Benefits) to join one of Europe's fastest growing firms based in Northampton.

Working closely with the Head of Technology, IT Operations Manager & the tech team for a 200 person business you will support their Zoho CRM, development projects & systems support to grow the business further.

The position is office based in Northampton.

Responsibilities include:

• Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
• Deliver day-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
• Maintain and configure CRM workflows, dashboards, and automations in Zoho CRM.
• Support onboarding and offboarding processes including user account setup and permissions.
• Assist with general administration of SaaS tools used across the business.
• Liaise with the broader technical team to resolve escalations and implement system improvements.

The successful candidate will want to learn & grow within their career and have an ambition to take on more technical, coding & development projects in the future. If you have experience in front line support, Mircosoft365. Zoho (or Hubspot, Salesforce or Dynamics) & a desire to do more please don’t hesitate to apply for more details.

The successful candidate will be within commutable distance of Northampton.