System Engineer

SCC; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a dynamic team as a System Engineer at a leading IT company, where you'll play a crucial role in deploying IT solutions and providing exceptional customer service. This position offers a hybrid work model, allowing you to balance office and home working while engaging in exciting projects across diverse customer sites. With a strong focus on career development and a commitment to innovation, this role is perfect for those looking to grow in the IT sector. Enjoy a competitive salary, flexible benefits, and the opportunity to make a real impact in a supportive environment.

Benefits

Flexible benefits scheme

Paid volunteering days

Career development opportunities

Hybrid working model

Qualifications

• Demonstrable IT sector experience and technical capability.
• Strong problem-solving skills and excellent communication.

Responsibilities

• Support deployment of IT hardware and software at customer sites.
• Install & configure desktops, laptops, and peripherals.
• Deliver IT support and deployment services proactively.

Skills

IT Support

Technical Capability

Problem Solving

Communication Skills

Organizational Skills

Job description

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Role Details

• Position: System Engineer
• Location: Birmingham (SCC operate hybrid working, which comprises a mix of office and home working)
• Contract Type: Permanent
• Salary: £26,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid volunteering days a year
• Hours: 9.00 am – 5.30 pm Monday – Friday
• Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

Attend customer sites as part of the systems engineering team to undertake installations, moves, and changes following customer-generated scripts. Responsibilities include un-packing IT equipment, installing in specific locations, configuring units to pre-defined standards, and undertaking engineering project work such as software and hardware installations, decommissioning, and auditing.

Key Responsibilities

• Support deployment of IT hardware and software at customer sites within required parameters.
• Install & configure desktops, laptops, peripherals, including data migration, network printing, and drives.
• Assist with initial builds and configurations of laptops and desktops for end users.
• Deliver IT support and deployment services proactively to a diverse customer portfolio.
• Support deployment activities through floor walking.
• Ensure customer issues are handled professionally and promptly using strong technical and customer service skills.
• Complete all work to a high standard and in a timely manner.
• Communicate effectively with managers and stakeholders within SCC and customer organizations.
• Work independently or as part of a team on customer sites.
• Embrace and train on new technologies to maintain role standards.
• Comply with policies and health & safety guidelines.
• Assist project leaders or senior engineers with project activities as required.
• Be flexible with working hours and willing to travel, including international travel and overnight stays.
• Work overtime when necessary.
• Adhere to SCC and customer policies and responsibilities.

Skills and Experience

• Professional appearance and demeanor.
• Full UK driving license (if required).
• Excellent communication and customer-facing skills.
• Flexible and pragmatic approach.
• Ability to obtain necessary security clearances.
• Self-motivated with good organizational skills.
• Strong problem-solving skills.
• Demonstrable IT sector experience and technical capability.

About Us

SCC is Europe's largest privately-owned IT business, based in Birmingham, helping clients succeed through IT transformation and customer experience. We foster innovation by combining ideas, people, and disciplines, and are passionate about simplifying the complex in IT.

Equal Opportunities

SCC is committed to diversity and inclusion, ensuring equal opportunities for all applicants and employees regardless of protected characteristics.

If selected for interview and you require reasonable adjustments, please inform the SCC Talent Acquisition team.

Learn more about our Diversity & Inclusion, Sustainability, and Life at SCC.