System Development Engineer

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative company seeks a Support Engineer to join their dynamic team. This role involves providing tier 2 and 3 support for the Kindle digital product family, troubleshooting issues, and working on coding projects in various languages. The ideal candidate will thrive in a fast-paced environment, balancing multiple tasks while contributing to a culture of inclusion and mentorship. With a commitment to work-life balance, this position offers flexibility and opportunities for career growth, making it a perfect fit for those eager to develop their skills in a collaborative atmosphere.

Qualifications

• Experience in automating, deploying, and supporting infrastructure.
• Experience programming with at least one modern language.

Responsibilities

• Provide support for incoming tickets, including troubleshooting tasks.
• Work on operations and maintenance driven coding projects.

Skills

Automation

Infrastructure Support

Python

Ruby

Golang

Java

C++

C#

Rust

Linux/Unix

CI/CD Pipelines

Job description

The team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.

The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key Job Functions Include these...

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
A day in the life
Inclusive Team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes

PREFERRED QUALIFICATIONS

- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- 1+ years of DevOps or SysOps in a large-scale software development environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.