System Analyst

Higgidy; Shoreham-by-Sea; Hybrid; GBP 36,000 - 56,000; Full time

Job summary

Higgidy is looking for a friendly systems analyst to support the business and staff across office, remote and production areas. You will provide 1st/2nd line IT support for Windows desktops/servers, Active Directory and Microsoft 365, and administer systems across departments.

You'll work with third-party providers, manage MSSQL-based data interfaces, and deploy hardware while offering out-of-hours support to keep critical systems running smoothly.

Qualifications

• Experience delivering 1st/2nd line IT support across Windows desktop/server OS and AD.
• Hands-on with Microsoft 365 apps including Word, Excel, PowerPoint, SharePoint and Teams.
• Experience administering SQL Server databases and related objects.

Responsibilities

• Delivering 1st and 2nd line support across Windows desktop/server OS, Active Directory, and the MS 365 ecosystem.
• Administering and supporting systems used across Higgidy and its departments.
• Working with third-party providers to resolve issues across applications and equipment.
• SQL Server administration – backups, linked servers, views, stored procedures, triggers & jobs.
• Support existing Excel-based systems interfacing with MSSQL data sources.
• Deploying hardware (monitors, docking stations, laptops, peripherals) to staff.
• Providing Out of Hours support to keep critical business systems functioning.

Skills

IT support

Microsoft 365

Power Platform

Tools

SQL Server

Active Directory

SharePoint

Teams

Power Automate

Job description

At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective systems analyst to be part of the team to support the business and staff when using IT and Systems.

What will you be DOING?

• Delivering 1st and 2nd line support across Windows desktop/server OS, Active Directory, and the Microsoft 365 ecosystem (Word, Excel, PowerPoint, SharePoint, Teams).
• Administering and supporting systems used across Higgidy, our departments and group.
• Working with third‑party providers to resolve issues across a wide range of applications and equipment.
• Microsoft SQL server administration – e.g. database backups, linked servers, views, stored procedures, triggers & jobs
• Support existing Excel-based systems that interface with MSSQL data sources, use formula & pivot tables
• Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees.
• Providing Out of Hours support as and when required to keep critical business systems functioning.

What SKILLS do you need to have?

• Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint
• Microsoft Forms and Power Platform (primarily Power Automate)
• Database Administration – Microsoft SQL server
• Dealing with computer hardware, e.g. laptops, desktops, docking stations, monitors, printers and associated peripherals
• Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices)
• Networking experience; cabling, switches, wifi, DNS, DHCP, domains
• Experience of Server/Comms environments
• ERP (Access Supply Chain), MES (Mestec) & EDI experience useful
• A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software)