System Analyst

Ocean Park Corporation; Aberdeen City; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ocean Park Corporation is seeking a System Analyst to lead vendor coordination and drive the delivery of Retail and F&B POS system projects. You will translate business needs into technical briefs for vendors and oversee deployments, testing, and audits.

The role requires 3–5 years of experience, strong SQL/data skills, and fluency in English and Cantonese. Suitable for a Senior System Analyst with more experience.

Qualifications

• Bachelor's degree in Computer Science or Information Systems.
• 3–5 years as System Analyst with successful system delivery in Retail, F&B or Hospitality.
• Experience supporting, configuring, and deploying Retail and F&B POS systems.
• Experience monitoring/troubleshooting interfaces (APIs, ETL, Web Services).
• Strong ability to work with multiple stakeholders and document requirements.
• Fluency in English and Cantonese.
• More experience may be considered for Senior System Analyst.

Responsibilities

• Vendor management: act as the primary technical contact for external vendors and SIs.
• System execution & implementation: drive system development, configuration and deployment tasks.
• Interface monitoring & troubleshooting: monitor data flows between POS and ERP/CRM/Ticketing; resolve bottlenecks.
• System ownership & support: serve as the internal technical expert for Retail POS and F&B POS platforms.
• Governance & monthly reviews: lead system review meetings to track SLA and delivery timelines.
• User administration & audit compliance: manage access and prepare documentation for audits.
• Testing & SDLC lifecycle: lead UAT, formulate test cases, oversee deployment cycles.

Skills

SQL querying

Data analysis

APIs

SDLC knowledge

Stakeholder management

English

Cantonese

Vendor management

Copilot/AI tools

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Copilot

ChatGPT

ETL tools

Job description

Vendor Management: Act as the primary technical point of contact for external application vendors and System Integrators (SIs). Manage their delivery timelines, review technical architectures, and ensure vendor deliverables meet internal quality and compliance standards.

System Execution & Implementation: Actively drive system development, configuration, and implementation tasks. Translate business requirements into robust technical briefs for vendors and see them through to successful deployment.

Interface Monitoring & Troubleshooting: Actively monitor data flows and system interfaces between the POS platforms and peripheral systems (ERP, CRM, Ticketing). Proactively identify, investigate, and resolve integration bottlenecks, data mismatches, or system failures.

System Ownership & Support: Serve as the primary internal technical expert for the Retail POS and F&B POS platforms, executing advanced troubleshooting alongside vendors when critical issues arise.

Governance & Monthly Reviews: Host and lead monthly system review meetings with internal business units and external vendors/Sls to track SLA compliance, system health, and project delivery timelines.

User Administration & Audit Compliance: Handle user access management and independently execute tasks, documentation, and technical evidence required for internal and external audits.

Testing & SDLC Lifecycle: Apply strong SDLC knowledge to lead User Acceptance Testing (UAT), formulate test cases, and oversee smooth deployment cycles.

Requirements

• Bachelor's degree in Computer Science, Information Systems or related disciplines
• Minimum of 3-5 years of experience as a System Analyst, with a proven track record of successful system delivery in the Retail, F&B, or Hospitality industries
• Solid knowledge and hands-on experience supporting, configuring, and deploying Retail and F&B POS systems
• Proven ability to monitor and troubleshoot system interfaces (APIs, ETL, Web Services)
• Solid experience in working with different business stakeholders
• Well versed in collecting user requirements, streamlining & defining processes and preparing documentations
• Experience tracking vendor/Sl deliverables and ensuring adherence to project scopes
• Strong technical skills for SQL querying, data analysis, log checking, and troubleshooting
• Solid knowledge of the SDLC and Project Management principles
• Proficiency in using Al tools (e.g., Copilot, ChatGPT) to accelerate documentation, scripting, or data analysis
• Strong analytical, problem solving and organization skills; proven ability to work independently
• A good team player, proactive, self-motivated and committed to quality work
• Proficiency in both spoken and written English and Cantonese

*Candidates with more experience will be considered as Senior System Analyst