Switchboard Operator

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 23,000 - 28,000; Part time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a Switchboard Operator to join the Telecommunications team. The role involves directing calls, distributing information across the trust, and responding to emergencies and alarms with professionalism.

The post is part-time (31.5 hours/week) with varied shifts to cover 24/7, 365 days, and offers flexible working options. It requires strong communication and customer service skills and readiness for weekend and night rotations.

Qualifications

• Good communication skills and customer service experience, ideally in an NHS environment.

Responsibilities

• Direct calls and manage communications across the Hospital Trust, following procedures in emergencies/alarms.
• Provide courteous, fast lines of communication to staff and the public, using initiative to meet user needs.

Skills

Communication skills

Customer service experience

Job description

Band 2 £25,272 per annum pro rata

Hours: Part-time 31.5 hours per week (varied shifts to cover 24/7, 365 days), all MKUH roles will be considered for flexible working We are seeking an Operator to join our Switchboard Team. The post includes directing calls and managing communications throughout the Hospital Trust as well as following procedures in the event of emergencies / alarms.

Telecommunications Band 2 £25,272 per annum pro rata Hours: Part-time 31.5 hours per week (varied shifts to cover 24/7, 365 days), all MKUH roles will be considered for flexible working We are seeking an Operator to join our Switchboard Team. The post includes directing calls and managing communications throughout the Hospital Trust as well as following procedures in the event of emergencies / alarms. The service operates 24/7 and the role will require you to cover service demand. This post will be hours to include weekdays, evenings, nights, weekends and Bank Holidays on a rotating shift pattern. You will be flexible and be able to cover additional shifts at short notice. A flexible attitude and understanding of the service is a pre-requisite for this challenging role. You must have good communication skills and customer service experience, ideally in an NHS environment. Interview date: 11 November 2026 "We care We communicate We collaborate We contribute" The role of the Switchboard Operator is to provide courteous fast lines of communication and information to Hospital staff and the general public, using your initiative in applying all resources available to you to meet the need of the Users of the Service. Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards. Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.