Switchboard Operator

Portico; Liverpool; On-site; GBP 26,000; Full time

Job summary

A leading company in the financial services sector is seeking a dedicated Switchboard Operator for their Liverpool office. The role focuses on providing exceptional customer care, setting the standard for client experiences, and managing incoming calls effectively. Candidates should demonstrate excellent communication and organizational skills while promoting a culture of service excellence. The position offers competitive benefits, training opportunities, and a supportive work environment.

Benefits

Competitive holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour confidential helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Experience managing a switchboard.

Responsibilities

• Provide highest level of customer care to incoming callers.
• Redirect callers to appropriate client contacts.
• Convey positive attitude and professional first impression.

Skills

Customer Service

Communication Skills

Organizational Skills

Proactivity

Job description

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Portico is defined by

our unique culture – one that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

We are currently recruiting for a Switchboard Operator to join our team based in the Liverpool office of a financial services firm.

The switchboard operator is at the forefront of our client’s business, setting the precedent for the customer experience!

The successful candidate will be required to provide the highest level of customer care to incoming callers. They will personally identify the needs of the caller and redirect them to the appropriate client contact, ensuring that all calls are completed in line with the client's call approach.

The Switchboard Operator must convey a positive attitude and a professional first impression whilst promoting and creating a culture of service excellence. They will be friendly, articulate, and provide an accurate service whilst remaining security focused.

Hours: 40 hours per week, shifts between 8am-6pm from Mon-Fri
Salary: £25,025

We are looking for a friendly and passionate candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational and communication skills and demonstrating a keen level of proactivity with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service. They will also have experience managing a switchboard.

What's in it for you?

• Competitive holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour confidential helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas, and many more
• Our Training Academy provides excellent training and development opportunities for our people