Hotel Receptionist

Melia Hotels International; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel is seeking a receptionist to provide exceptional service to guests in Liverpool. This role involves handling check-in/check-out, addressing guest requests, and promoting hotel services. With a competitive salary of £25,860 plus commissions and career growth opportunities, join a dynamic team in a vibrant environment.

Benefits

Hotel discounts

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards and referral bonuses

28 days holiday including 8 public holidays

Personal Development programs

Qualifications

• Previous reception experience, ideally in a similar hotel environment.
• Excellent and effective communicator.
• Flexibility and adaptability required.

Responsibilities

• Provide efficient and courteous service to guests at all times.
• Be conversant with check-in and check-out procedures.
• Promote and upsell additional services during check-in.

Skills

Effective communicator

Flexibility

Adaptability

Education

Previous reception experience

Job description

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Joining
Meliá is to embark on a journey without borders because the possibilities of
growing and training here are endless. It is knowing that the world is yours
and that you can work in many countries. And all with the feeling that you are
part of a big family.

About INNSiDE
Liverpool

British style, contemporary architecture and Spanish hospitality
combine to perfection in this city hotel in the heart of downtown Liverpool.
Lively Castle Street and Liverpool Town Hall are just a stone’s throw from the
hotel. The refined design, services and facilities in this extraordinary hotel
reflect all the energy and vitality of this dynamic city.

** Salary
package: £25,860 plus commission on upsell // Hotel discounts //
Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

MAIN JOB PURPOSE: To provide an efficient and courteous service to
guests at all times.

Responsibilities
will include, but are not limited to:

·
Be fully conversant with check-in and check-out procedures.

·
Deal with any guest requests during pre-arrivals and throughout
their stay, ensuring the information is communicated and/or recorded accurately.

·
To promote and upsell additional services on check-in.

·
Adhere to all hotel credit policies, taking care with payments and
seeking support from the departmental leaders when necessary.

· Observe
all security and Health & Safety regulations.

· Answer
all telephone calls promptly and efficiently.

·
Know the current day’ availability.

·
Enrol guests to the Melia Rewards program and explain the benefits
of joining.

What are we looking for?

• Previous reception experience, ideally in a similar
  hotel environment
• Excellent and effective communicator
• Flexibility and adaptability

The
successful candidate must already have eligibility to work in the UK

Because belonging to the great Meliá family is being
VIP

·
Holidays: 28 days’
holiday including 8 public holidays

·
Contributory pension scheme

·
Refer a friend bonus: £500
(subject to successfully completed 6 months’ probation)

·
Discounted dental and health
cover with HSF

·
Travel & Food discounts: excellent
employee special rates in Melia Hotels worldwide for our team members, their
friends & families while travelling and staying in our hotels including
F&B discount (subject to individual outlets)

·
Personal Development: programs
designed to support your career right from the start, with unlimited access to
online learning platform

·
Career growth: fantastic
opportunity to progress and access to a network of over 350 hotels across the
world (subject to local right to work rules)

·
High street discounts: with
Perks at Work

Great
professionals who make everyday life easier and exceptional. From the junior to
the most senior, all of them have unique and important qualities that make
working at Meliá an opportunity for constant growth and a passport to create
your future wherever you want.

Our
warmth, proximity and passion for what we do make working at Meliá an
unforgettable experience, full of emotional moments and always with the feeling
that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal
opportunities between women and men in the workplace, with the commitment of management
and the principles contained in Human Resources policies. We also prioritize
disseminating throughout the entire staff a corporate culture committed to
effective equality, and raising awareness about the need to act jointly and
globally.

We promote our commitment to equality
and diversity , avoiding
any kind of discrimination, especially related to reasons of disability, race, religion,
gender, or age. We believe that diversity
and inclusion among our employees are essential for our success as a global
company .

Additionally, we support the sustainable growth of our
industry through a
socially responsible team . In this
sense, our motto is " Towards
a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it
possible.

If you
want to be “Very Inspiring People” , follow
us on: