Swindon and Wiltshire Sexual Assault Referral Centre (SARC) Coordinator)

Ad Warrior Ltd; Swindon; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Induction & training

Well-being support

Employee assistance programme

Pension scheme

Equality & inclusion

Job summary

Swindon and Wiltshire Sexual Assault Referral Centre (SARC) is seeking a part-time Coordinator to ensure smooth administrative operations and act as the first point of contact for clients and professionals. The role includes crisis worker cover and temporary relocation duties during building works.

You’ll support the SARC Manager and Team Leader and may work at Gloucester SARC when needed. Expected duties include handling calls, data submissions, and reporting, with on-call hours and potential

Qualifications

• Experience with high-pressure crisis support and client contact.
• Ability to design, maintain and develop administrative systems and spreadsheets/databases.

Responsibilities

• Be the central point of contact for the manager and team leader and coordinate daily administration.
• Take calls, liaise with clients and professionals, and complete follow up calls.
• Process cases and referrals on the SARC Client Management System.
• Attend meetings and support outreach events as required.

Skills

Other related experience

Empathy & crisis support

People skills

Administrative systems

Driving licence

IT literacy

Education

GCSE English & Maths (C or above)

Tools

Microsoft Office

Job description

Swindon and Wiltshire Sexual Assault Referral Centre (SARC) Coordinator

Location: Swindon

Salary: £25,954 (pro-rata) per annum rising to £26,364 ( pro-rata) per annum on successful completion of probation.

Vacancy Type: Permanent, Part Time, (30 hours per week)

Closing Date: 21 st of September 2026

The Swindon Sexual Assault Referral Centre (SARC) is looking for a part time office based coordinator to support the smooth running of the Service. The post holder will work along side and support the SARC Manager and SARC Team Leader.

The SARC Coordinator is the first point of contact on the SARC office phone line for clients and professionals. The successful candidate will be fully trained as a Crisis Worker and will be expected to provide cover on the Crisis Worker rota as required.

The SARC Coordinator will be required to support clients at the Gloucester SARC for an interim period while necessary building works are completed at the Swindon SARC. During this period you will be provided with an alternative office location from which to work within Swindon.

The post holder will be required to provide Crisis Worker cover during periods of staff absence, such as annual leave or sickness. This may include undertaking Crisis Worker duties during their standard working day (09:00-17:00), and where required, providing on‑call cover between 07:00-09:00 and 17:00 - 19:15. During on‑call periods, the post holder will be responsible for managing the telephone and responding to client needs and may be required to attend the SARC outside of standard working hours where an in‑person response is required. This will be arranged in line with service need and with reasonable notice wherever possible.

The post holder will need to be able to attend the Swindon SARC within 90 minutes of a call out and attend the Gloucester SARC within 2 hours of a call out.

The SARC Coordinator will provide accurate and timely reports and data submissions for internal and external reporting purposes.

Key responsibilities:

• Central point of contact for the Manager and Team Leader of the service
• Day to day co‑ordination and delivery of all administration duties
• Taking calls and liaising with clients and professionals
• Completing follow up calls
• Processing cases and referrals on the SARC Client Management System
• Working to support clients of historic sexual assault or rape
• Managing emails and all other correspondence
• Ability to work to tight deadlines
• Ensuring that the information provided is of the highest quality and that both clients and operational staff needs are met.
• Support stock control and ordering processes to ensure SARC is appropriately resourced.
• Will be required to complete forensic cleaning within the SARC (full training and equipment will be provided).
• Will be required to support with engagement and outreach events with the Swindon SARC team in communities across Wiltshere.
• To complete regular audits to ensure accuracy and compliance with necessary accreditations.
• Will attend / complete all training as required, whether in‑person or online.
• Will attend all SARC Team Meetings every third Monday of each month from 17:30 - 19:00 (can be paid at £13.10 p/h or taken back as Time Off In Lieu.

Essential requirements:

• Will need to provide a DNA sample to both the Swindon and Gloucester SARC's for inclusion on the elimination database.
• English Language and Mathematics GCSE or equivalent grade C or above
• Demonstrable proficiency in Intermediate IT skills (Microsoft Office)
• Experience and ability to design, maintain and develop administrative systems and spreadsheets / databases
• Compassionate and empathetic with an ability to speak to people at a time of crisis
• Affinity with ethos of the charity (Living in a society free from Sexual Violence)
• Flexibility and the ability to adapt according to the needs of the service
• Full / clean Driving Licence and access to their own vehicle with business insurance

Added benefits:

• A comprehensive induction and training programme.
• A well‑being day per financial year (1 st April to 31 st March)
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological well‑being.
• Health and well‑being resources including our staff Well‑being Group, Staff Consultation Committee and active participation in our employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
• Working for an organisation committed to Equality, Diversity and Inclusion. We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer.
• Annual pay review and employer contribution pension scheme.

Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.