Swimming Pool Supervisor Plus

Butlin's; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

Butlin's is seeking a Supervisor Plus to lead and coach the team across accommodation, pool, sports and buffets, ensuring standards, guest experience, and safety.

You will cover accommodation on Mondays and Fridays and support other departments as needed, turning audits into action and promoting our values across the resort.

Qualifications

• Experience leading hospitality/leisure teams.
• Ability to coach and develop staff across departments.
• Strong focus on guest experience and safety standards.

Responsibilities

• Supervise and coach teams across accommodation, pool, sports and buffets.
• Drive key targets such as add-on sales and promotions.
• Ensure audits are completed and actions taken to improve standards.
• Monitor guest experience and respond to feedback to maintain quality.
• Cover accommodation days (Mondays and Fridays) and support other departments as needed.
• Promote Butlin’s values and leadership behaviours.

Skills

Team leadership

Guest service

Coaching

Communication

Health & safety

Job description

DescriptionThe Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.

Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.

All Supervisor Plus Accountabilities

Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based.

Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling

Responsibility for CAFF audits in accommodation

Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.

Driving add on sales and promotions where appropriate

Ensuring all stock/ proposition is available for guests.

Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.

Ensuring any guest feedback is captured.

Monitors NPS and takes action where possible on guest feedback.

Coach and develop the team to ensure departmental plans are met.

Be a champion of the Butlin’s Values and Leadership Behaviours.

Ensure we always have a focus on RPRPRT in the way we rota team.

Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.

Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.

Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.

Be the front facing, operational delivery responsible person – turning audits and observations into action.

Supervisor Plus – Splash

Key Focus Areas Outside of Accommodation

Pool Operations

Supervise the day-to-day operation of the swimming pool and associated leisure facilities.

Ensure the pool area operates in line with health, safety and safeguarding procedures.

Conduct regular poolside supervision and ensure lifeguarding coverage at all times.

Support the delivery of pool activities, sessions and guest experiences.

Team Leadership

Supervise and support lifeguards and pool team members during shifts.

Provide guidance, coaching and on-the-job training.

Allocate daily duties and ensure adequate staffing levels.

Support recruitment, onboarding and performance management where required.

Health & Safety

Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures).

Carry out routine safety checks of the pool, plant room and surrounding areas.

Respond to emergencies and incidents in line with emergency action plans.

Maintain accurate records including pool tests, safety checks and incident reports.

Guest Experience

Deliver a friendly and welcoming environment for guests.

Support guests with queries and ensure safe use of facilities.

Deal professionally with guest feedback or concerns.

Promote a positive, family-friendly atmosphere.

Splash Standards

Maintain high standards of cleanliness and presentation throughout the pool area.

Ensure equipment is safe, maintained and stored correctly.

Work closely with maintenance teams regarding any technical or facility issues.

Supervisor Plus – Sports & Activities

Key Focus Areas Outside of Accommodation

Activity Program Delivery

Support the planning and delivery of a varied sports and activities program suitable for guests of all ages.

Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities.

Ensure all sessions are delivered safely, professionally, and in line with resort standards.

Encourage guest participation and create an inclusive and enjoyable environment.

Team Supervision

Supervise sports and activities team members during shifts.

Allocate daily tasks and activity sessions.

Provide coaching, guidance, and on-the-job training to team members.

Support recruitment, onboarding, and performance management where required.

Guest Experience

Deliver exceptional guest service and engage with guests to enhance their holiday experience.

Actively promote sports and activities sessions across the resort.

Respond to guest queries, feedback, and complaints in a professional manner.

Help create a vibrant and energetic atmosphere during activities and events

Health & Safety

Ensure all activities are delivered in accordance with health and safety procedures and risk assessments.

Carry out equipment safety checks and ensure facilities are maintained to a high standard.

Manage incidents and accidents in line with resort procedures.

Ensure safeguarding procedures are followed when working with children and families.

Facilities & Equipment

Maintain sports equipment and activity areas to a high standard.

Ensure equipment is stored safely and available for sessions.

Work closely with maintenance teams to report and resolve facility issues.

Supervisor Plus – Buffets

Key Focus Areas Outside of Accommodation

• 1. Food Safety ChampionLead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone’s responsibility.
• 2. Creating a Warm, Welcoming Dining ExperienceEnsure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times.
• 3. Bay Replenishment & Food QualityOversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests.
• 4. Coaching & Developing the TeamProvide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow.

Supervisor Plus – Bars & Shops

Key Focus Areas Outside of Accommodation

• 1. Coaching & Developing the TeamSupport team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results.
• 2. Driving Sales & Spend Per HeadActively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve.
• 3. Reducing Queues & Dynamic DeploymentMonitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest‑led way of working where the team responds quickly to changing demands.
• 4. Good Stock PracticesMaintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team.