Swimming Coordinator

Serco Limited; Syston; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Free gym membership for you and yourim

DBS checks & safeguarding training

Free swimming lessons for one child

21 days holiday + bank holidays

6% pension contribution

Training and development opportunities

Employee Assistance Programme & Well-­

Retail discounts

Website employee benefits

Job summary

Serco Limited, on behalf of Leisure Solutions Community Trust, seeks a part-time Swimming Coordinator in Syston to lead swimming lessons, manage a team of qualified teachers and drive community engagement. The role involves developing programmes, ensuring high-quality delivery and maintaining strong customer relationships.

The position requires Swim Teacher qualifications and experience in aquatics, with a focus on reporting, teamwork and delivering impactful lessons.

Qualifications

• Swim England Level 2 or STA Level 2 Swim Teacher qualification.
• Experience managing or supervising teams within a leisure or aquatics environment.
• Strong customer service skills and the ability to build trust with customers.
• Experience delivering or managing swimming lesson programmes and working with high customer volumes.
• Confidence using IT systems and producing reports, alongside good communication and organisational skills.

Responsibilities

• Lead, manage and develop a team of Swimming Teachers, including recruitment, rotas, performance and development
• Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs
• Ensure high-quality delivery of lessons that encourage retention and repeat participation
• Build strong relationships with customers, schools and local partners to support outreach and programme growth
• Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance
• Support operational delivery, including stepping in to teach lessons where required to maintain service levels

Skills

Team supervision

Customer service

IT reporting

Communication

Organisational skills

Education

Swim England Level 2 or STA Level 2 Swim Teacher

Tools

IT systems

Job description

Swimming Coordinator

Location: South Charnwood Leisure Centre, Syston, LE7 1LY
Hourly Rate: £15 per hour plus excellent benefits
Schedule: Permanent, 16 hours per week (plus up to 10 hours of Swim Teaching available per week). Flexible shifts on 3-week rota including some weekends and evenings.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Swimming Coordinator to join their team and help make a positive difference every day.

As a Swimming Coordinator, you'll play a key role in helping people of all ages build confidence in the water, develop essential life skills, and enjoy the benefits of an active lifestyle. You'll lead and develop swimming lesson programmes, support a team of Swimming Teachers, and work closely with colleagues across the centre to drive growth, retention, and community engagement. Your work has purpose, creating a positive impact on communities while helping more people access high-quality swimming opportunities now and into the future.

What you'll do as a Swimming Coordinator

• Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development
• Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs
• Ensure high-quality delivery of lessons that encourage retention and repeat participation
• Build strong relationships with customers, schools and local partners to support outreach and programme growth
• Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance
• Support operational delivery, including stepping in to teach lessons where required to maintain service levels

Support with the marketing and promotion of the Swimming Lesson programme

Does this sound like you?

• Swim England Level 2 or STA Level 2 Swim Teacher qualification
• Experience managing or supervising teams within a leisure or aquatics environment
• Strong customer service skills and the ability to build trust with customers
• Experience delivering or managing swimming lesson programmes and working with high customer volumes
• Confidence using IT systems and producing reports, alongside good communication and organisational skills

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.