Swimming Coordinator

Serco Limited; Cranbrook; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Free gym membership for you and your 1

Free DBS checks

Job summary

Leisure Solutions Community Trust (LSCT) is seeking a Swimming Coordinator to lead and develop a thriving swimming lessons programme at The Weald Sport Centre, Cranbrook. You will supervise a team of swimming teachers, coordinate sessions and work with local schools and partners to grow participation and ensure a high-quality experience.

You will monitor performance, report on KPIs and support operational delivery, including teaching when needed.

Qualifications

• Swim England Level 2 or STA Level 2 qualification.
• Experience supervising teams in leisure or aquatics.
• Strong customer service and trust-building skills.
• Experience delivering/managing swimming lessons with high volumes.
• Proficient with IT systems and reporting; good communication.

Responsibilities

• Lead, manage and develop a team of Swimming Teachers, including recruitment, rotas, performance and development.
• Coordinate and grow the swimming lessons programme to meet community needs.
• Ensure high-quality delivery of lessons that encourage retention and participation.
• Build strong relationships with customers, schools and local partners to support outreach and growth.
• Monitor performance through reporting and KPIs, using insight to improve customer experience and business results.
• Support operational delivery, including stepping in to teach lessons when required.

Skills

Swim England Level 2 / STA Level 2

Team management

Customer service

Swimming lessons

Job description

Swimming Coordinator

Location: The Weald Sport Centre, Cranbrook, TN17 2PN
Hourly Rate: £13.57 plus excellent benefits
Schedule: Permanent, Part-Time, 15 hours per week plus additional teaching hours available from December 2026 to make up 40 hours per week. Typical shifts: Monday to Friday between 9am and 7pm, Saturday & Sunday between 8am and 12pm. Shift times are flexible.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Swimming Coordinator to join their team and help make a positive difference every day.

As Swimming Coordinator, you'll lead and develop a thriving swimming lesson programme that helps people of all ages build confidence in the water, learn essential life skills, and stay active. You'll work closely with colleagues, customers, schools and community partners to grow participation, create innovative opportunities, and ensure every swimmer receives a high-quality experience. Our work touches lives every day, and your work will have purpose by helping deliver a positive impact on communities while supporting growth and an active future for local people.

What you'll do as a Swimming Coordinator

• Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development
• Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs
• Ensure high-quality delivery of lessons that encourage retention and repeat participation
• Build strong relationships with customers, schools and local partners to support outreach and programme growth
• Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance
• Support operational delivery, including stepping in to teach lessons where required to maintain service levels

Support with the marketing and promotion of the Swimming Lesson programme

Does this sound like you?

• Swim England Level 2 or STA Level 2 Swim Teacher qualification
• Experience managing or supervising teams within a leisure or aquatics environment
• Strong customer service skills and the ability to build trust with customers
• Experience delivering or managing swimming lesson programmes and working with high customer volumes
• Confidence using IT systems and producing reports, alongside good communication and organisational skills

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role