swim@ Operations Assistant

Sporting House; Tring; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sporting House aims to revolutionise swimming by providing high-quality lessons to children in a safe and engaging environment. They seek an Operations Assistant to join the team, ensuring customers receive exceptional service at venues across the UK while supporting safety and operational standards.

Benefits

Full training provided

Opportunity to work with children

Potential lifeguard and first aid training

Qualifications

• Able to swim to a reasonable standard and engage with clients.
• Previous customer-facing experience is preferred.
• Energetic and self-motivated, with the ability to work independently.

Responsibilities

• Provide a first-class experience for customers during their visits.
• Ensure safety and hygiene standards are maintained at all times.
• Support Swimming Teachers and respond to customer inquiries.

Skills

Communication

Organisational skills

Customer service

Time management

Relationship building

Job description

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swim@ is on a mission to revolutionise swimming, and change lives. They believe every child should have the opportunity to learn-to-swim and love to swim!

Operating in school and university venues, we deliver a best in class learn to swim experience in the local community for 3-11 year olds. By delivering lessons from the school pool, we are able to teach high-quality lessons to more children and give back to the local community. We invest in the local school pool and in many instances help prevent the closure of more pools across the country.

There's room for you to join our community of teachers, managers, and skilled leisure personnel. From providing a safe and fun place for children to swim, to smarter ways of delivering our programs, to improving children's health across the UK, this is our passion. Is it yours too? You can stretch across our UK network to learn from others, offer support, and gain new experiences along the way.

We are looking for an engaging and inspiring individual to work as an Operations Assistant to join our industry-leading swimming teaching team, delivered at centres across the UK.

Are you an excellent communicator with great organisational skills and patience? Do you have experience working with children and parents? Then look no further.

In this role, you will provide support at the venues to ensure our customers receive a first-class, clean, warm, and safe experience for the entirety of every visit. We are looking for someone dynamic, with a keen interest in sport.

Duties will include but are not limited to:

• Meet and greet all customers enthusiastically and check them in to the venues
• Manage seamless entry to the site by checking registers
• Maintain the highest standard of hygiene and cleanliness at the site
• Provide lifesaving supervisory duties during lessons
• Ensure a safe, clean, and warm operating environment at all times
• Support all attendees at the site with efficient and effective first aid response in appropriate situations
• Maintain and implement brand standards, policies, and procedures at all times
• Support the Swimming Teachers and Business Manager
• Make new customers feel welcome by guiding them to relevant locations within the venue and issuing welcome materials
• Provide exceptional customer service in all client engagement activities
• Answer queries regarding the venue and the programme
• Build solid relationships with new and existing clients
• Take details of enquiries you are unable to answer and respond promptly
• Feedback comments and recommendations to Coordinators daily
• Remain up to date with relevant Company campaigns and events
• Be a pioneer for the brand with a clear passion for its aims and values
• Ensure that the venue's Health and Safety procedures are communicated effectively to all

Person specification

• Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth
• Enthusiastic and confident personality
• A consistent professional manner
• The ability to engage and build solid relationships with clientele
• Previous experience within a customer-facing and/or service role
• Effective organisational and time management skills
• Self-motivated and able to work without supervision
• Lifeguard and first aid qualifications are desirable but not essential, as training can be provided

If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a progressive and industry-leading company.

Full training and qualification can be provided. We recruit based on character and personality – so change your life and get in touch today!