SWDevon - Sundry Debt Officer – Full time

Hbinfo; Tavistock; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

Hbinfo is seeking a Sundry Debt Officer on a fixed-term 2-year contract to join our team in Tavistock, Devon. You will administer, bill, collect and recover sundry debts, housing benefit overpayments, and BID levies, delivering fair and professional customer service.

Applicants should have proven debt recovery experience, strong negotiation and communication skills, and the ability to handle challenging conversations in a performance-driven environment.

Qualifications

• Experience in debt recovery, billing and collections.
• Strong negotiation and influencing skills.
• Ability to manage challenging conversations confidently.
• Excellent customer service and solutions-focused approach.
• Strong analytical skills and attention to detail.
• Experience with a case management system.
• Ability to prioritise workloads in a performance-driven team.

Responsibilities

• Administer, bill, collect and recover sundry debts, Housing Benefit overpayments and BID levies.
• Maximise income collection while treating customers fairly.
• Work as part of a multi-disciplinary team.
• Engage with customers and negotiate outcomes.
• Maintain accurate records and reports.

Skills

Debt recovery

Negotiation

Communication skills

Challenging conversations

Customer service

Analytical skills

Prioritisation

Tools

Case management system

Job description

Fixed term contract – 2 years
Are you an experienced debt recovery professional looking for your next challenge? We are seeking a motivated and customer-focused Sundry Debt Officer to join our team.

In this key role, you will be responsible for the effective administration, billing, collection and recovery of a range of debts, including Sundry Debts, HousingBenefit Overpayments andBusiness Improvement District (BID) levies. You will play an important role in maximising income collection while ensuring customers are treated fairly and professionally.

We’re looking for someone who combines strong debt recovery experience with excellent communication and relationship-building skills and we welcome applications from candidates with experience in both the public and private sectors. While experience within local government will be advantageous, it is not essential. We are particularly interested in individuals who can demonstrate strong debt recovery skills, a customer-focused approach and commitment to achieving positive collection outcomes.

You will have:

• Experience of working in a debt recovery environment and as part of a multi-disciplinary team.
• Strong negotiation and influencing skills.
• The ability to manage challenging conversations confidently and professionally.
• Excellent customer service skills and a solutions-focused approach.
• Strong analytical skills and attention to detail.
• Experience of using a case management system for processing work.
• The ability to prioritise workloads and manage competing deadlines in a performance driven team.

Interviews are expected to be held week commencing: 5 October 2026

Salary range / grade: £29,542 to £33,119 per annum - Agile Working / Totnes / Tavistock, Devon

Hours: Contract type Temporary for 2 years Full time 37 hrs

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