Sutton Scotney - Shift Manager - McDonald's

Roadchef Ltd; Abbots Worthy; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading motorway service area provider in the UK is seeking an energetic Shift Manager to oversee operations at their location. Candidates with previous supervisory experience in retail or hospitality, a passion for customer service, and problem-solving skills are ideal. The role offers extensive benefits, including discounts and training for personal and professional growth.

Benefits

Heavily discounted meals

Up to 70% discount for family and friends

Cash bonus for referrals

Discounts on retail

Free onsite parking

Contributory pension

Access to Occupational Health support

Employee Assistance program

Mental Health First Aiders

Development opportunities

Qualifications

• Previous experience in a supervisory or management role in retail or hospitality.
• Ability to monitor operations and reallocate resources.
• Skills in ensuring quality and customer service standards.

Responsibilities

• Monitor operations and ensure standards are met.
• Reallocate resources as necessary.
• Solve operational problems effectively.

Skills

Customer service passion

Supervisory experience

Operational problem-solving

Job description

Our Site Director, Russ and his team at Sutton Scotney Services on the A34 near Winchester are looking for an energetic and adaptable Shift Manager to join their McDonald's team. You will be part of the iconic McDonald's brand, cooking and serving the nation's favourite menu items, from the Big Mac's & Wraps to McFlurry's and Milkshakes, whilst also having your first taste of management, you will ensure all standards are met by following production, productivity, quality and customer service standards.

As a shift manager you will be monitoring operations, reallocating resources and solving operational problems. What will set you apart? It would be essential for you to have worked in a similar supervisory or management role before, preferably in any retail or hospitality environment. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. Full training will be provided and you will be given everything you need to excel into an excellent Shift Manager while helping you grow both personally and professionally.

We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.

Benefits include:

• Heavily discounted meals whilst on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members