Sustainable Tenancies Advisor

Be One Homes; Bolton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Birthday day off

Buy or sell annual leave

Local bank holiday

Enhanced maternity, paternity & adopt‑

Free on-site parking

Employee Assistance Programme

Cycle to Work & Car Leasing Schemes

Pension schemes with life insurance

Perkbox

Healthcare cash plan

Lifestyle discounts

Learning & development opportunities

Volunteer days

Job summary

Be One Homes is looking for a Sustainable Tenancies Advisor to support customers in maintaining tenancies, accessing needed support, and building skills for independent living. You’ll deliver practical guidance and early intervention within a customer-focused team.

The role emphasizes welfare, equality and inclusion with hybrid working, generous leave, and a wide range of benefits. You will assess needs, refer to specialist services and help customers sustain rent payments.

Qualifications

• Experience of supporting vulnerable customers or individuals who may need additional guidance to achieve positive outcomes.
• Strong communication and customer service skills, with the ability to build positive relationships with customers, colleagues and partner organisations.
• Excellent listening skills and the ability to understand individual circumstances, respond appropriately and communicate with empathy.
• Good organisational skills, with the ability to manage a varied workload, prioritise tasks and meet deadlines in a changing environment.
• A proactive and solution-focused approach, using sound judgement and problem-solving skills to support customers effectively.
• Confidence using digital systems and Microsoft applications, with the ability to maintain accurate records and handle sensitive information professionally.
• A commitment to equality, diversity and inclusion, alongside a genuine desire to support people to achieve sustainable outcomes.

Responsibilities

• Provide advice, guidance and practical support to customers who may need help managing and sustaining their tenancy.
• Carry out assessments to identify support needs, risks and appropriate next steps, ensuring customers receive timely assistance.
• Develop, review and monitor customer action plans, making referrals to specialist internal and external services where appropriate.
• Work closely with colleagues and partner organisations to help customers maintain rent payments and prevent tenancy issues from escalating.
• Identify and appropriately refer reports of anti-social behaviour, safeguarding concerns or tenancy-related issues in line with procedures.
• Maintain accurate, confidential and up-to-date records, ensuring compliance with data protection requirements and organisational standards.
• Promote equality, diversity and inclusion in all interactions, treating every customer with dignity, respect and understanding.

Skills

Empathy & listening

Communication skills

Organisational skills

Problem-solving

Digital literacy

Equality & inclusion

Tools

Microsoft 365

Job description

Join our team as a Sustainable Tenancies Advisor

Do you want to make a real difference to people's lives every day? As a Sustainable Tenancies Advisor, you'll play an important role in supporting customers to maintain successful tenancies, access the right support at the right time, and build the confidence and skills needed to live independently. Working as part of a customer-focused team, you'll provide practical advice, guidance and early intervention support, helping to prevent issues from escalating and contributing to stronger, safer communities. This is a rewarding opportunity for someone who is compassionate, organised and committed to delivering excellent customer service.

Key Responsibilities

• Provide advice, guidance and practical support to customers who may need help managing and sustaining their tenancy.
• Carry out assessments to identify support needs, risks and appropriate next steps, ensuring customers receive timely assistance.
• Develop, review and monitor customer action plans, making referrals to specialist internal and external services where appropriate.
• Work closely with colleagues and partner organisations to help customers maintain rent payments and prevent tenancy issues from escalating.
• Identify and appropriately refer reports of anti-social behaviour, safeguarding concerns or tenancy-related issues in line with procedures.
• Maintain accurate, confidential and up-to-date records, ensuring compliance with data protection requirements and organisational standards.
• Promote equality, diversity and inclusion in all interactions, treating every customer with dignity, respect and understanding.

What you'll need to succeed

• Experience of supporting vulnerable customers or individuals who may need additional guidance to achieve positive outcomes.
• Strong communication and customer service skills, with the ability to build positive relationships with customers, colleagues and partner organisations.
• Excellent listening skills and the ability to understand individual circumstances, respond appropriately and communicate with empathy.
• Good organisational skills, with the ability to manage a varied workload, prioritise tasks and meet deadlines in a changing environment.
• A proactive and solution-focused approach, using sound judgement and problem-solving skills to support customers effectively.
• Confidence using digital systems and Microsoft applications, with the ability to maintain accurate records and handle sensitive information professionally.
• A commitment to equality, diversity and inclusion, alongside a genuine desire to support people to achieve sustainable outcomes.

What we offer

• Hybrid working & flexibility – supporting work-life balance
• Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
• Birthday day off – take your birthday as paid leave
• Buy or sell annual leave – flexible options to suit your lifestyle
• Local bank holiday – extra day off around New Year
• Enhanced maternity, paternity & adoption pay
• Free on-site parking at key office locations
• Employee Assistance Programme – emotional wellbeing support for you and your family
• Cycle to Work & Car Leasing Schemes – save on tax and NI
• Pension schemes with life insurance cover
• Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
• Healthcare cash plan – claim back costs for dental, optical, physio & more
• Lifestyle discounts – cashback and savings at major retailers
• Learning & development opportunities – grow your career
• Volunteer days – up to 5 paid days to give back

Interview Date(s):

Interviews for this position will be held on w/c 30 November 2026.

We welcome applicants from all backgrounds and experiences.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at [e-mail] if you need any support with your application.