Survey Scheduling & Stakeholder Liaison Lead

SRVO Property; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Salary sacrifice scheme and annual-lea

25 days holiday + bank holidays

Discretionary bonus

Private healthcare after probation

Life assurance

Wellbeing platform

Free eye tests

Training and development

Employee referral scheme

Job summary

SRVO Valuations & Surveys is seeking a Survey Administrator to act as the coordination hub for our surveying operation. You will align Surveyor diaries with lender and client needs, manage communications, and keep stakeholders informed from instruction to report delivery.

You will orchestrate complex diaries, update systems in real time, and ensure inspections progress on schedule. The role underpins service delivery, revenue flow and client satisfaction, with hybrid work from Richmond.

Qualifications

• Scheduling, coordination or operations administration within property, surveying, valuations or field-based services.
• Experience with CRM or job management platforms, diary tools and shared inboxes in a multi-stakeholder setting.
• High-volume customer or lender communications, balancing empathy with clear messaging.
• Managing SLAs, turnaround targets and capacity constraints while maintaining data hygiene.
• Understanding of UK residential property terminology, instruction-to-report workflows and GDPR best practice.

Responsibilities

• Coordinating Surveyor diaries and scheduling inspections based on geography, availability and priority.
• Handling inbound calls and emails from lenders, clients and Surveyors, providing clear, timely information.
• Converting new instructions into scheduled appointments and issuing confirmations and pre-visit requirements.
• Updating CRM and job management systems with live status, notes, documents and target dates.
• Reorganising appointments when circumstances change and communicating revised plans professionally.
• Monitoring workflows and SLAs to ensure reports progress from instruction to delivery on schedule.

Skills

Scheduling

Coordination

Operations administration

CRM systems

Diary tools

Stakeholder communications

Tools

CRM software

Diary tools

Shared inboxes

Job management platforms

Job description

SRVO Valuations & Surveys is seeking a Survey Administrator to act as the coordination hub for our surveying operation. You will align Surveyor diaries with lender and client needs, manage communications, and keep stakeholders informed from instruction to report delivery.

You will orchestrate complex diaries, update systems in real time, and ensure inspections progress on schedule. The role underpins service delivery, revenue flow and client satisfaction, with hybrid work from Richmond.