Surgical Operations & Data Coordinator

Cardiff and Vale University Health Board; Hereford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Wye Valley NHS Trust is seeking an Operational Support Officer to join the Surgical Division and support the Directorate with administrative duties, data quality and service monitoring.

Responsibilities include monitoring EPR/RTT, managing diaries, and producing data for ESR, EPR, and trackers. You will assist with project work, meetings, and escalation of issues to maintain smooth Directorate operations.

Qualifications

• GCSE English and Mathematics or equivalent.
• RSA Stage 3 Typing/Word Processing or equivalent.
• Secretarial qualification or equivalent; NHS/healthcare experience preferred.
• Diary management and ability to deal with the public.

Responsibilities

• Undertake routine monitoring of EPR and RTT; ensure waiting times targets are met and raise concerns to Directorate support.
• Monitor Patient Tracker List, investigate outliers and escalate issues as appropriate.
• Input and produce data for administration management (ESR; EPR; rotas; trackers; Datix; Integra).
• Support delegated projects e.g. waiting list initiatives; EPR training.
• Admin tasks: meetings, minutes, SOPs, action logs, and diary management.
• Develop and maintain Directorate and Speciality systems for timely access to information.
• Input data into systems (RTT, Datix, ESR, trackers, clinic requests, WLI).
• Assist in escalations across inpatient/outpatient services as part of business continuity.
• Oversee Consultant annual leave in liaison with Deputy General Managers and ensure capacity planning.
• Monitor mandatory training within Admin Teams.

Skills

Excellent communication

Teamwork

Adaptable and flexible

Problem solving

Prioritising workload

Education

GCSE English & Maths

RSA Stage 3 typing/word processing

Secretarial qualification

Tools

ESR

EPR

Datix

Integra

Rotas and trackers

Job description

Wye Valley NHS Trust is seeking an Operational Support Officer to join the Surgical Division and support the Directorate with administrative duties, data quality and service monitoring.

Responsibilities include monitoring EPR/RTT, managing diaries, and producing data for ESR, EPR, and trackers. You will assist with project work, meetings, and escalation of issues to maintain smooth Directorate operations.