Operational Support Officer

Cardiff and Vale University Health Board; Hereford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Wye Valley NHS Trust is seeking an Operational Support Officer to join the Surgical Division and support the Directorate with administrative duties, data quality and service monitoring.

Responsibilities include monitoring EPR/RTT, managing diaries, and producing data for ESR, EPR, and trackers. You will assist with project work, meetings, and escalation of issues to maintain smooth Directorate operations.

Qualifications

• GCSE English and Mathematics or equivalent.
• RSA Stage 3 Typing/Word Processing or equivalent.
• Secretarial qualification or equivalent; NHS/healthcare experience preferred.
• Diary management and ability to deal with the public.

Responsibilities

• Undertake routine monitoring of EPR and RTT; ensure waiting times targets are met and raise concerns to Directorate support.
• Monitor Patient Tracker List, investigate outliers and escalate issues as appropriate.
• Input and produce data for administration management (ESR; EPR; rotas; trackers; Datix; Integra).
• Support delegated projects e.g. waiting list initiatives; EPR training.
• Admin tasks: meetings, minutes, SOPs, action logs, and diary management.
• Develop and maintain Directorate and Speciality systems for timely access to information.
• Input data into systems (RTT, Datix, ESR, trackers, clinic requests, WLI).
• Assist in escalations across inpatient/outpatient services as part of business continuity.
• Oversee Consultant annual leave in liaison with Deputy General Managers and ensure capacity planning.
• Monitor mandatory training within Admin Teams.

Skills

Excellent communication

Teamwork

Adaptable and flexible

Problem solving

Prioritising workload

Education

GCSE English & Maths

RSA Stage 3 typing/word processing

Secretarial qualification

Tools

ESR

EPR

Datix

Integra

Rotas and trackers

Job description

We have an exciting opportunity for an Operational Support Officer to join the Surgical Division., Administrative Responsibilities

• Undertake routine monitoring of EPR and RTT; data quality reports system to ensure waiting times; booking targets are met and that patients will not breach the in-patient and outpatient targets and elevate areas of concern to the Directorate support team.
• Monitor Patient Tracker List investigate outliers and elevate issues as appropriate.
• Input and produce data in support of the administration management of the Directorate e.g.: ESR; EPR; rotas; trackers; Datix, Integra; Shared drives
• Support project work as delegated e.g.: coordinating authorised waiting list initiatives; EPR training
• Undertake administrative tasks and storage in support of the Directorate Team e.g.; arrange meetings; take minutes; typing of policy / SOP; completion of action logs; manage diaries
• Develop and maintain robust Directorate and Speciality systems that capture and enable timely access and accurate monitoring of relevant information.
• Input data into relevant systems as a routine or as delegated in support of the Assistant General Manager Directorate e.g.: RTT reports Datix; ESR; trackers; clinic requests; WLI requests;
• Assist in delegated escalation issues across the inpatient / outpatient services as part of Business Continuity and Emergency Planning.
• Oversight of Consultant annual leave and close liaison with the Deputy General Managers to ensure capacity planning is updated routinely.
• Monitor mandatory training throughout the Admin Teams

You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services.

The role is imperative to support the smooth running of the Directorate services and will mainly compromise of creating and monitoring service rotas. The post holder will need the ability to problem solve and know when to elevate any issues that may arise. The role will be based in one of the Directorates within the Surgical Division, with requirement to support other teams as service pressures and capacity allow.

• GCSE in English and Mathematics or equivalent
• RSA Stage 3 Typing/Word Processing or equivalent
• Secretarial Qualification or equivalent, Previous secretarial experience or equivalent
• Diary Management, Previous experience dealing with the public
• Previous NHS/healthcare experience, Ability to work on own initiative without close supervision
• Ability to prioritise and organize own workload

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.