Supporter Stewardship Supervisor

Dogs Trust Company Limited; Greater London; On-site; GBP 32,000; Full time

Job summary

A leading animal welfare charity in London is seeking a Supporter Stewardship Supervisor to enhance customer experience and manage the Supporter Stewardship team. Key responsibilities include supervising daily operations, training junior staff, and engaging with supporters. The ideal candidate should have excellent communication skills and experience in customer service. This full-time role offers a salary of £32,000 per year plus benefits.

Qualifications

• Confident communicator capable of handling complex customer queries.
• Experience in supervising a team and distributing workload.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Supervise daily operations of the Supporter Stewardship team.
• Engage in meaningful conversations with supporters.
• Liaise with other teams to resolve supporter queries.
• Train and upskill junior team members.

Skills

Excellent customer service skills

Confident communicator

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Experience with databases

Job description

Supporter Stewardship Supervisor

Application Deadline: 8 December 2025

Department: Individual Giving

Employment Type: Permanent - Full Time

Location: London

Compensation: £32,000 per year + benefits

Description

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do? We’re looking for a Supporter Stewardship Supervisor to deliver outstanding customer experience, recognising supporter loyalty and inspiring them to continue being part of our journey.

What does this role do?

• supervising the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard,
• having meaningful conversations with our supporters and solving any complex queries that arise,
• liaising with other teams and departments to ensure supporter queries are resolved efficiently,
• training and upskilling more junior members of the team, supporting them to deliver an excellent supporter experience.

Interviews for this role are provisionally scheduled for Tuesday 16th December 2025, and will take place on Teams.

Could this be you?

To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You'll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.