Supporter Services Hub Matchday Assistant

Burnley Football Club; Burnley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

DBS check paid by employer

Job summary

Burnley Football Club is seeking a casual Supporter Services Hub Assistant to help deliver a first-class experience for supporters. You will manage enquiries across multiple channels and support the sale of match tickets, season cards and memberships.

The role requires excellent customer service and a flexible approach to work, including evenings and weekends, with DBS checks paid by the employer. Join a community-focused club in Burnley.

Qualifications

• Excellent customer service and communication skills.
• Flexible with evenings and weekends.
• Ability to manage multiple communication channels.

Responsibilities

• Manage inbound and outbound enquiries across phone, email, online and in person.
• Sell commercial products through the Club’s ticketing system.
• Assist in selling match tickets, season cards and memberships.

Skills

Customer service

Communication skills

Flexible schedule

Tools

Ticketing system

Job description

About Us

Burnley FC is an established professional football club with a rich history, located in the heart of the town and its community, we believe that Burnley is a special place - a home to extraordinary people like you.

Come and be part of our story!

The Role

A new opportunity has become available for a casual Supporter Services Hub Assistant to join us at Burnley Football Club. You’ll play a key role in supporting the Club’s ongoing development and helping us deliver a first-class experience for supporters.

About Us

Burnley FC is an established professional football club with a rich history, located in the heart of the town and its community, we believe that Burnley is a special place - a home to extraordinary people like you.

Come and be part of our story!

The Role

A new opportunity has become available for a casual Supporter Services Hub Assistant to join us at Burnley Football Club. You’ll play a key role in supporting the Club’s ongoing development and helping us deliver a first-class experience for supporters.

About You

The ideal candidate will have Excellent customer service and communication skills.

You will also need to have a flexible approach to work and be able to work evenings and weekends.

Role Expectations

As the new supporter service hub assistant, you will be expected to:

• To manage inbound and outbound enquiries across a number of different communication channels (phone, email, online and in person).
• Deliver on the sale of commercial products relating to Burnley FC through the Club’s ticketing system.
• Assisting in the sale of match tickets, season cards and memberships as required

Successful applicants will be subject to a social media check and a Criminal Record Check (DBS) which will be paid for by the employer.

If you require an alternative format of our job description and person specification and/or our application form, please contact the HR department at [e-mail].

• Please note, should an adequate number of applications be received prior to the closing date, Burnley FC reserve the right to remove a job advert.