Supporter Retention & Loyalty Manager

Air Ambulance Charity Kent Surrey Sussex; New Forest; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading charity is seeking a Supporter Retention & Loyalty Manager to nurture relationships with supporters and enhance their experience. The role involves shaping supporter journeys and leading a dedicated team to drive retention and commitment. Join a passionate team dedicated to saving lives and making a real impact.

Benefits

25 days annual leave rising with service

Occupational/Enhanced Sick Pay

Enhanced Parental Leave

Access to the Blue Light Card and Blue Light Events

Access to the Wellbeing Hub

Money Purchase Pension Scheme

Group Life Assurance Cover

Group Income Protection Cover

Critical Illness Cover

Employee Assistance Programmes

Qualifications

• Experience in customer or supporter care.
• Ability to nurture and develop relationships.

Responsibilities

• Shape multi-channel supporter journeys.
• Oversee centralised customer service functions.
• Lead a dedicated team to enhance satisfaction.

Skills

Organisational Skills

Analytical Skills

Customer Care

Job description

6 days ago Be among the first 25 applicants

Air Ambulance Charity Kent Surrey Sussex provided pay range

This range is provided by Air Ambulance Charity Kent Surrey Sussex. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary: £27,000 - £35,000 per annum

Hours: Full Time, Monday to Friday, 37 hours

Job Type: Temp

Contract Type: Fixed Term Contract

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

Location: Rochester Airport, Kent

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Putting supporters at the heart of what we do is vital to our fundraising success. Could you help lead the way in delivering outstanding supporter experiences?

We’re looking for a passionate Supporter Retention & Loyalty Manager to nurture and develop relationships with KSS supporters, ensuring they feel valued and engaged. You’ll shape multi-channel supporter journeys, oversee centralised customer service functions, and proactively use insights to drive retention and long-term commitment.

With a focus on innovation, stewardship, and continuous improvement, you’ll lead a dedicated team, collaborate across departments, and champion the supporter voice. Your work will enhance satisfaction, increase loyalty, and deliver world-class donor experiences.

If you’re an organised and analytical people person with experience in customer or supporter care, keen to make a real impact, we’d love to hear from you!

Join us and help build lasting supporter relationships that save lives.

Inclusion and Diversity

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

We reserve the right to close the position early if the role is filled.

Benefits package is correct at the time this advert was published.

• 25 days annual leave rising with service
• Occupational/Enhanced Sick Pay
• Enhanced Parental Leave
• Access to the Blue Light Card and Blue Light Events
• Access to the Wellbeing Hub
• Money Purchase Pension Scheme
• Group Life Assurance Cover
• Group Income Protection Cover
• Critical Illness Cover
• Employee Assistance Programmes
• Development opportunities

REF-221515