Supporter Experience Executive

St Barnabas Hospices; Hove, Worthing; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Annual leave up to 35 days

Study leave / education support

Bupa health cover

Free parking

Subsidised meals

Gym discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking a Supporter Experience Executive to deliver a high-quality supporter journey across its hospices. You will manage donor care, donations processing, and personalised communications, coordinating with fundraising teams to ensure accuracy and sensitivity in all donor interactions.

You will respond to supporter enquiries, assist with campaigns, and help develop stewardship processes to strengthen donor relationships and community engagement across St Barnabas House,

Job description

The Supporter Experience Executive is responsible for delivering a high-quality, consistent supporter experience across Southern Hospice Group. The role supports the effective management of supporter care and engagement across all three hospices, ensuring that donors, fundraisers, and community supporters receive timely, accurate, and personalised communications.

Key Responsibilities

The postholder oversees the efficient processing and recording of donations across all income streams, including regular giving, maintaining high standards of accuracy, compliance, and data integrity. The role also manages the administration of in-memory giving, including coordination with funeral directors, in-memory platforms, and associated products, ensuring a sensitive and well-managed supporter experience. Working closely with fundraising team, the Supporter Experience Executive responds to supporter enquiries, supports the delivery of campaigns and activities, and contributes to the development of effective stewardship processes.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK.We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree Houseis the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

Some of our roles aresubject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.