Supporter Experience Executive

St. Barnabas House; Worthing; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Company pension scheme or NHS pension

Up to 35 days’ annual leave

On-site education support and study‑le

Bupa access for healthcare

Free parking and subsidised meals

Corporate rate gym membership

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking a Supporter Experience Executive to deliver a high-quality supporter journey across its hospices, including St Barnabas House in Worthing. You will handle donor communications, coordinate campaigns, and ensure accurate data and timely responses to enquiries.

You will oversee donation processing across income streams, manage in-memory giving administration, and work with fundraising teams to develop effective stewardship that enhances donor engagement and

Responsibilities

• Oversee the processing and recording of donations across all income streams.
• Manage administration of in-memory giving, including coordination with funeral directors.
• Respond to supporter enquiries and support delivery of campaigns and activities.
• Contribute to the development of effective stewardship processes.

Job description

Location Hove/Worthing Vacancy Type Full Time/Permanent Pay Range Grade 4 - £28,026 Pro rata for part time roles Contracted Hours 37.5 hours per week Application Deadline Tuesday, November 24, 2026 Job Profile Job Profile document

Job Summary

About the role

The Supporter Experience Executive is responsible for delivering a high-quality, consistent supporter experience across Southern Hospice Group. The role supports the effective management of supporter care and engagement across all three hospices, ensuring that donors, fundraisers, and community supporters receive timely, accurate, and personalised communications.

Key Responsibilities

The postholder oversees the efficient processing and recording of donations across all income streams, including regular giving, maintaining high standards of accuracy, compliance, and data integrity. The role also manages the administration of in-memory giving, including coordination with funeral directors, in-memory platforms, and associated products, ensuring a sensitive and well-managed supporter experience. Working closely with fundraising team, the Supporter Experience Executive responds to supporter enquiries, supports the delivery of campaigns and activities, and contributes to the development of effective stewardship processes.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree Houseis the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Artificial intelligence (AI)

Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Before you submit an application, we will ask you to confirm the information you provide is true and accurate.Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

Some of our roles aresubject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.