Supporter Experience Executive

LGBT Jobs; Greater London; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Flexible hybrid working

27 days holiday + bank holidays

Company pension

Excellent training and career dev

Job summary

Scope is seeking a Supporter Experience Executive to shape engaging supporter journeys and communications across fundraising programmes. You will work with the Senior Supporter Experience Specialist to strengthen loyalty and retention through digital channels.

You'll coordinate campaigns, manage emails and journeys, and analyse performance while ensuring compliance and accessibility. This role offers hybrid working options, UK-based location, and a strong commitment to inclusion and disability

Qualifications

• Background in fundraising or supporter engagement.
• Experience delivering fundraising or marketing campaigns.
• Ability to craft clear, engaging supporter communications.
• Experience building email campaigns and automated journeys.

Responsibilities

• Coordinate supporter communications across digital channels.
• Build, schedule and deliver email campaigns and journeys.
• Use segmentation and personalization to support fundraising objectives.
• Coordinate approvals, data selections, assets and timelines with stakeholders.
• Support welcome, re-engagement, win-back and stewardship activities.
• Produce journey reports and identify testing opportunities.
• Maintain journey documentation and process guidance.

Skills

Fundraising experience

Supporter experience

Email campaigns

Data analysis

Project coordination

Stakeholder management

Accessibility knowledge

Tools

Dynamics 365

Dotdigital

GoDonate

Job description

Job Location

Queen Elizabeth Olympic Park, 14 E Bay Ln, London E15 2GW, UK

Location: Queen Elizabeth Olympic Park, 14 E Bay Ln, London E15 2GW, UK

Job Type: Permanent, Full-time

Pay: 34,915 a year

Highlighted points for this job

• Supporter Experience Executive role
• Permanent full-time position
• Location: London and remote
• Diverse and inclusive organisation
• Emphasis on supporter loyalty and retention
• Strong focus on digital communications
• Hybrid working options

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

This is an exciting opportunity to shape how Scope builds meaningful and lasting relationships with its financial supporters.

As a Supporter Experience Executive, you will support the delivery of engaging supporter experiences across Scope's fundraising programmes. Working with the Senior Supporter Experience Specialist, you will help create journeys and communications that strengthen supporter loyalty and retention.

Permanent (35 hours a week) Full time

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.

Closing date for applications: 11:59pm GMT, Tuesday 20 October 2026.

The role

As Supporter Experience Executive, you will work closely with the Senior Supporter Experience Specialist and colleagues across fundraising, digital and data to coordinate supporter communications across digital channels.

• Support the delivery and ongoing management of supporter journeys across digital channels.
• Build, schedule and deliver email campaigns and automated journeys using digital fundraising platforms.
• Use audience segmentation, personalisation and dynamic content to support fundraising and engagement objectives.
• Coordinate campaign approvals, data selections, assets and delivery timelines with internal stakeholders.
• Support welcome, re-engagement, win-back, stewardship and supporter feedback activity.
• Produce campaign and journey reports, track key measures and identify opportunities for testing and improvement.
• Maintain accurate journey documentation, campaign records and process guidance.

For more information about the role’s responsibilities and the skills and experience required, please use the link to the job description.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

We’re looking for an organised and proactive fundraising, marketing, customer experience or supporter engagement professional.

You will be confident delivering email campaigns, working with data and coordinating activity across different teams, with strong attention to detail and a commitment to continuous improvement.

We are looking for someone who has:

• Background in fundraising, supporter experience or customer engagement.
• Experience of delivering fundraising, marketing, customer experience or supporter engagement campaigns.
• Ability to create or adapt clear and engaging supporter-facing communications.
• Experience building and delivering email campaigns and automated journeys using a marketing platform.
• Experience using customer relationship management or marketing automation systems to support campaign delivery.
• Experience coordinating projects or campaigns involving multiple stakeholders.
• Ability to monitor campaign performance, interpret data and recommend improvements.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• Excellent written communication and stakeholder management skills.
• An understanding of fundraising regulations, GDPR and marketing compliance requirements.
• Strong digital confidence and a proactive approach to learning and taking ownership.

It would also be helpful if you have experience in the charity or not-for-profit sector, knowledge of Dynamics 365, Dotdigital or goDonate, and an understanding of accessibility and inclusive communications

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long‑term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [e-mail].

You can also find more information about requesting adjustments for interviews on our website.

Important to know

You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 27 days holiday and bank holidays
• Flexible, hybrid, and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Discounted gym membership, cycle-to-work scheme, and more

Link to full benefits package