Supporter Experience Design Manager

MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH); Cardiff; Híbrido; GBP 52.000 - 54.000; Jornada completa

Descripción de la vacante

Mind Cymru Hybrid (Cardiff) or Mind in Stratford-London is hiring a Supporter Experience Design Manager to safeguard the quality and availability of Mind's data, driving fundraising performance through valued data insights. The role sits in the Supporter Experience and Data team and requires DBS check.

The post holder will design data structures, ensure accurate ingestion into CRM, and optimise supporter journeys and activity reporting, supporting acquisition and retention strategies.

Formación

• Experience with CRM data structures, automation, and logic.
• Ability to design data structures and workflows to maximise supporter data value.
• Experience implementing data quality systems and resolving data issues.

Responsabilidades

• Ensure CRM data ingested is designed and mapped for performance reporting and personalised journeys.
• Develop processes to collect, organize, and store data for accuracy and reliability.
• Monitor data quality within CRM; collaborate to ensure availability and timeliness of data for reporting and journeys.
• Identify root causes of data quality issues and implement corrective actions.

Conocimientos

CRM data principles

Data mapping

Stakeholder engagement

Data quality management

Herramientas

Dynamics 365

Descripción del empleo

Supporter Experience Design Manager

• London Salary:£54,033


• Regional salary:£52,260


• Pay Frequency:Annual Salary


• Location:Mind Cymru Hybrid (Cardiff), National Mind Hybrid (Stratford - London)


• Directorate:Income Generation


• Contract Type:Permanent full time


• Closing Date:9 November 2026

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Will you join us?

We're recruiting a Supporter Experience Design Manager to join our team. This role is focused on ensuring the quality and availability of Mind's data, on which Mind's ability to deliver personal and high quality supporter experience depends. This role drives fundraising performance through maximising the value of our data, and is part of the Supporter Experience and Data team.

Hybrid working: Based in either our London or Cardiff offices with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.

The post holder will be critical to thedelivery of excellent supporter experience. You will ensure the quality and availability of Mind's data, on which Mind's fundraising performancedepends. This role delivers strategies and plans that ensure the effective management,protection, and use of our data assets, maximising data to mobilise even greater support for the people Mind helps.

• Ensuring that data ingested into CRM is designed and mapped, so that it is available for performance reporting, analysis, and personalised supporter journeys.


• Developing structured processes for collecting, organising, and storing data to ensure it is accurate, complete, and reliable.


• Monitoring and evaluating the quality of data within CRM, collaborating with teams to ensure that the data required for performance reporting, analysis and supporter journeys is available, accurate and timely


• Identifying and resolving issues; root cause analysis to identify underlying factors contributing todata quality issues, developing and implementing strategies and initiatives forcorrective actions aimed at improving the quality of data over time

We want to hear from you if you have:

• A thorough understanding of CRM (preferably Dynamics 365) and data principles: expertise in automation, data structures, integrated systems, data importing, and logic.


• Demonstrable experience of working with stakeholders to design data structures, definitions and workflows that maximise the value of supporter data, ensuring it supports acquisition, retention, and tailored engagement strategies.


• Substantial experience in designing, implementing, testing, and troubleshooting data and income processes, ensuring that the team supports the charity's business-as-usual functions effectively and efficiently.


• Technical knowledge and experience of implementing systems for data quality and minimisation, maintaining integrity and compliance of data assets.


• A proactive and innovative mindset, staying ahead of emerging technologies and data-driven engagement trends to continuously improve supporter experience

Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

This role requires a Disclosure and Barring Service (DBS) check.