Supporter Experience & Data Manager (CRM & Analytics)

Mind National Association for Mental Health

Cardiff

Hybrid

GBP 52,000 - 78,000

Full time

2 days ago

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Job summary

Mind is seeking a Supporter Experience Design Manager to safeguard the quality and availability of Mind's data, enabling high-quality supporter experiences and stronger fundraising performance. This role sits within the Supporter Experience and Data team and drives data-led strategies across CRM and reporting.

Based in London or Cardiff with a hybrid arrangement, staff attend the office two days per week with flexibility for business needs.

Qualifications

Thorough understanding of CRM (Dynamics 365) and data principles.
Experience designing data structures, definitions and workflows to maximise the value of supporter data.
Experience designing, implementing, testing, and troubleshooting data and income processes.
Knowledge implementing systems for data quality and minimisation, maintaining integrity and compliance of data assets.
Proactive mindset for data-driven engagement trends and improving supporter experience.

Responsibilities

Ensure data ingested into CRM is designed and mapped for performance reporting, analysis, and personalised supporter journeys.
Develop structured processes for collecting, organising, and storing data for accuracy and reliability.
Monitor data quality within CRM and ensure data availability for reporting and journeys.
Identify issues and implement corrective actions to improve data quality over time.