Supporter Journeys & Experience Lead (Hybrid, Part-Time)

Ashby Jenkins Recruitment; Chellaston Fields; Hybrid; GBP 27,000 - 34,000; Part time

Job summary

St Catherine's Hospice in Crawley is seeking a part-time, permanent Supporter Experience and Journeys Lead to shape the organisation's supporter journey and stewardship programmes. The role is hybrid, based in Crawley, with a salary of £33,903.48 FTE (equivalent to £27,122.78 for 30 hours).

You will drive engagement, retention and long-term income growth by coordinating across fundraising, marketing, data and supporter services, delivering timely, personalised communications and fostering a

Qualifications

• Experience delivering supporter journeys, stewardship programmes or donor communications.
• Excellent communication and relationship-building skills, with experience working across teams and stakeholders.
• Experience identifying opportunities to improve supporter experiences through analysis, testing and continuous improvement.

Responsibilities

• Lead the development and delivery of supporter journeys and stewardship programmes to drive engagement, retention and long-term income growth.
• Collaborate across fundraising, marketing, data and supporter services to ensure timely, personalised communications.
• Review and optimise supporter journeys, identify pain points, test new approaches and embed a supporter-first culture.

Skills

Supporter journeys

Stakeholder management

Analytical improvement

Job description

St Catherine's Hospice in Crawley is seeking a part-time, permanent Supporter Experience and Journeys Lead to shape the organisation's supporter journey and stewardship programmes. The role is hybrid, based in Crawley, with a salary of £33,903.48 FTE (equivalent to £27,122.78 for 30 hours).

You will drive engagement, retention and long-term income growth by coordinating across fundraising, marketing, data and supporter services, delivering timely, personalised communications and fostering a