Supporter Engagement Officer

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health charity in the UK is excited to hire two pivotal roles within their fundraising team: Supporter Engagement Officer and Community Engagement Officer. These positions focus on building relationships with supporters, managing fundraising campaigns, and providing exceptional supporter care. Successful candidates will demonstrate strong communication skills, a collaborative spirit, and relevant fundraising experience, eager to make a significant impact in enhancing community engagement and donor relationships.

Qualifications

• Experience in Supporter Care, Individual Giving, or Community Fundraising.
• Comfortable using databases for supporter engagement.
• Familiarity with social media and campaign promotion is a plus.

Responsibilities

• Engage and support a broad portfolio of individual supporters.
• Promote community fundraising campaigns to diverse audiences.
• Maintain accurate data within supporter databases.

Skills

Interpersonal skills

Communication skills

Collaboration

Community engagement

Campaign promotion

Job description

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The Talent Set are delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:

• Community Engagement Officer

These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s incredible supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely and engaging.

About the Roles:

As Supporter Engagement Officer, you will:

• Engage, steward and support a broad portfolio of individual supporters and fundraisers.
• Manage timely, tailored thank yous and impact updates.
• Help develop the individual giving pipeline and support on insights, reporting and supporter journey planning.
• Collaborate with internal and external stakeholders across fundraising, communications and beyond.

As Community Engagement Officer, you will:

• Be the first point of contact for community and third-party fundraisers.
• Support planning and delivery of our annual matched-funding and recurring giving campaigns.
• Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
• Promote community fundraising campaigns across diverse audiences and grow sustainable income.

Key Shared Responsibilities:

• Provide excellent supporter care via phone, email, social and face-to-face interactions.
• Maintain accurate and timely data within our supporter database.
• Work closely with marcomms to ensure campaigns and touchpoints are current and engaging.
• Help build compelling supporter journeys that deepen connection and increase long-term support.

Person Specification:

• Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
• Comfortable using databases to support tailored and engaging supporter experiences.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Collaborative, proactive and keen to make a difference to a growing programme.
• Familiarity with social media, community engagement or campaign promotion is a plus.

Interview will begin from 9th June.

To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every

application.

We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.