Supporter Engagement Officer

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health charity is seeking to recruit two roles, Community Engagement Officer and Supporter Engagement Officer, to enhance their fundraising efforts. These positions will focus on engaging with donors and fundraisers, managing campaigns, and providing excellent supporter care. The ideal candidates will possess strong interpersonal skills and a passion for building lasting relationships within the community.

Qualifications

• Experience in Supporter Care, Individual Giving, or Community Fundraising.
• Strong communication skills and passion for building relationships.
• Familiarity with social media and community engagement is a plus.

Responsibilities

• Engage and support individual supporters and fundraisers.
• Manage thank yous and impact updates.
• Promote community fundraising campaigns to diverse audiences.

Skills

Interpersonal skills

Communication skills

Database management

Community engagement

Job description

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The Talent Set are delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:

• Community Engagement Officer

These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s incredible supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely and engaging.

About the Roles:

As Supporter Engagement Officer, you will:

• Engage, steward and support a broad portfolio of individual supporters and fundraisers.
• Manage timely, tailored thank yous and impact updates.
• Help develop the individual giving pipeline and support on insights, reporting and supporter journey planning.
• Collaborate with internal and external stakeholders across fundraising, communications and beyond.

As Community Engagement Officer, you will:

• Be the first point of contact for community and third-party fundraisers.
• Support planning and delivery of our annual matched-funding and recurring giving campaigns.
• Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
• Promote community fundraising campaigns across diverse audiences and grow sustainable income.

Key Shared Responsibilities:

• Provide excellent supporter care via phone, email, social and face-to-face interactions.
• Maintain accurate and timely data within our supporter database.
• Work closely with marcomms to ensure campaigns and touchpoints are current and engaging.
• Help build compelling supporter journeys that deepen connection and increase long-term support.

Person Specification:

• Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
• Comfortable using databases to support tailored and engaging supporter experiences.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Collaborative, proactive and keen to make a difference to a growing programme.
• Familiarity with social media, community engagement or campaign promotion is a plus.

Interview will begin from 9th June.

To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every

application.

We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.