Supporter Care Officer

Saint Francis Hospice; Romford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a compassionate and motivated individual to join their team. This role is pivotal in creating a welcoming environment for supporters, ensuring they receive exceptional service. The ideal candidate will have a strong background in customer service and administration, showcasing their ability to engage effectively with people. As the first point of contact, you will oversee the fundraising Hub, handle inquiries, and manage administrative tasks. If you are passionate about making a difference in your community, this opportunity is perfect for you.

Qualifications

• Experience in customer service or administrative roles is essential.
• Demonstrates friendliness, compassion, and self-motivation.

Responsibilities

• Oversee the fundraising Hub and engage with supporters.
• Serve as the first point of contact for potential supporters.

Skills

Customer Service

Administrative Skills

Communication Skills

Engagement Skills

Education

High School Diploma

Relevant Certifications

Job description

At Saint Francis Hospice, having just celebrated 40 years of caring, we are now embarking on an exciting and ambitious 5-year strategy to ensure that we will be here for our local community.

Role Overview

Supporters are at the heart of everything we do, and delivering a first-class experience is central to the effective stewardship of our donors and potential donors.

This role is crucial in ensuring this, utilizing a natural ability to engage with people both on the phone and in person. The ideal candidate will have previous experience in a customer service or administrative role and demonstrate friendliness, compassion, and self-motivation.

Responsibilities

1. Oversee the fundraising Hub.
2. Serve as the first point of contact for potential supporters visiting the hospice.
3. Handle administrative duties such as thanking supporters and responding to inquiries.

Additional Information

Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be conducted for the successful candidate.

To apply, click on the apply button to download an application form. We also request that you complete and return an Equality & Diversity Monitoring Form.