Supporter Care Officer

SeeAbility; Leatherhead; On-site; GBP 26,000; Full time

Job summary

An established charity is looking for a passionate Supporter Care Officer to enhance supporter experiences and manage donor relationships. This role involves delivering exceptional customer service, overseeing donor enquiries, and ensuring effective administration for fundraising activities. As part of a dedicated team, you will contribute to the charity's mission of supporting individuals with disabilities, fostering a positive environment for both supporters and beneficiaries. If you thrive in a dynamic setting and have a knack for relationship building, this opportunity is perfect for you.

Qualifications

• Experience in fundraising supporter care and charity administration.
• Strong communication skills and relationship-building abilities.

Responsibilities

• Manage donor enquiries and process financial gifts.
• Support general administration and fundraising events.

Skills

Fundraising Supporter Care

General charity administration

Good written and verbal communication

Ability to build strong relationships

Job description

Join Our Team as a Supporter Care Officer

Location:	Leatherhead, Surrey
Salary:	£25,500 per annum (pro-rata) plus benefits
Hours:	37.5 Hours (full time) or 30 hours (part time) per week
Contract:	Full time or Part-time, Permanent
Driving Requirement:	A valid full UK manual driving license is essential.

Essential Criteria

To be considered for this position, you will have experience in at least two of the following areas:

• Fundraising Supporter Care
• Working within a fundraising team
• General charity administration
• Legacy administration
• Community fundraising events and activities
• Good written and verbal communication
• Ability to build strong and effective relationships

About You

Are you someone who truly enjoys delivering excellent customer service and building strong, loyal relationships with charity supporters?

We are seeking an experienced administrator who can deliver timely and efficient support to the fundraising, engagement, and volunteering teams. You will demonstrate an eye for detail, a positive and friendly manner, as well as innovative ways to ensure an exceptional supporter experience.

What will you be doing?

As a Supporter Care Officer, you'll be the charity’s expert in supporter care, managing donor enquiries and processing financial gifts (online, over the phone, or by post). You’ll oversee a varied workload, supporting general administration, legacy administration, fundraising events, and writing engaging thank you letters.

About Us

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK, celebrating 225 years of support since 1799. We support people with learning disabilities, autism, complex needs, and sight loss through person-centred support, eye-care services, and employment assistance.

We provide the resources and expertise to help individuals live ambitious lives and achieve their potential.

Safer Recruitment

SeeAbility is committed to safe recruitment, safeguarding, and protecting those we support. Employment is contingent upon:

• Criminal background check via the Disclosure and Barring Service (where appropriate)
• Evidence of identity, address, and right to work in the UK
• Health declaration
• References confirming conduct in health, social care, or vulnerable adult settings

These checks are completed before employment starts, at SeeAbility’s expense.

Diversity

We actively seek diverse talent, recognizing that varied perspectives strengthen our team. Applications from underrepresented groups and individuals with disabilities are encouraged, as we believe diversity drives innovation and success.