Supporter Care Officer (Donation & Fulfilment Focus)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a high-performing Supporter Care Team! Join a dynamic environment where you'll be responsible for donation processing and fulfilling supporter needs. Your role will involve effective communication, multitasking, and ensuring a first-class donor experience. If you're passionate about making a difference and thrive in a collaborative setting, this position is perfect for you. Contribute positively to the team culture while engaging with various stakeholders to support our vital cause.

Qualifications

• Experience in donation processing and supporter care is essential.
• Strong communication skills and multitasking abilities are required.

Responsibilities

• Provide high-quality donation processing and fulfilment services.
• Collaborate with Finance and Database teams for donor experience.

Skills

Donation Processing

Supporter Care

Effective Communication

Multitasking

Attention to Detail

Job description

Job Summary

The Role

This is an exciting opportunity for an experienced Supporter Care or Donation Processing professional to join our high-performing Supporter Care Team at Brooke. You will work as part of a busy Supporter Care and Fulfilment team providing high-quality donation processing and fulfilment services, and the highest levels of supporter care. You will be responsible for completing donation and fulfilment day-to-day tasks within a busy Supporter Care team, including liaising and collaborating closely with the Finance and Database teams and other internal teams; always with a view to providing a first-class donor experience whilst also seeking to retain and increase support for Brooke.

You will be joining a busy team, working very closely with Supporter Care colleagues to deliver excellent service provision to a variety of stakeholders. You will support both the Donation & Fulfilment, and Supporter Contact areas, with a focus on Donation & Fulfilment, to ensure excellent Supporter Care at every touchpoint for every supporter who interacts with us.

Criteria

You should have good experience of processing donation and fulfilment work within a Supporter Care or Customer Services team. Effective communication skills across various channels are essential, along with a passion for Brooke’s cause and the ability to speak confidently about our operational work.

You need to be able to multitask effectively, handle complex administrative processes, prioritize your workload, and work reactively to changing demands within the team.

An eye for detail and accuracy is crucial, along with being a team player who contributes positively to the team culture by engaging with and supporting colleagues.