Supported Living Team Leader

The Cosmopolitan Hotel; Bury; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading care provider is seeking a compassionate Team Leader to oversee operations in supported living services. The role involves managing care for two individuals with varying needs, ensuring high-quality, person-centred support. The ideal candidate will have strong leadership skills and experience in health and social care. Benefits include flexible working, comprehensive training, and career progression opportunities.

Benefits

Flexible Working

Comprehensive Training

Career Progression

Supportive Team Environment

Employee Assistance Program

Reward Gateway

£250 Refer-a-Friend Scheme

Qualifications

• Experience in a team leader/senior support worker role.
• Knowledge of health and safety regulations.

Responsibilities

• Overseeing the running of the service and managing day-to-day operations.
• Conducting regular checks and audits for compliance.
• Managing and administering medication.

Skills

Leadership

Communication

Empathy

Flexibility

Education

NVQ Level 3 in Health and Social Care

Job description

Are you passionate about empowering others to live full, independent, and meaningful lives? If you’re caring, compassionate, and committed to making a positive impact, we’d love to hear from you.

At Stepping Stones Services we are proud to be part of the Optimo Care Group. With over 1,500 dedicated employees across multiple regions, we work in partnership with local authorities, healthcare providers, and care professionals to deliver outcome-focused, person-centred care. Whether it’s homecare, supported living, or complex needs support, we provide tailored solutions that truly make a difference.

Our PRIDE Values:

We live by our values of PRIDE:

• Person-Centred – Putting the individual at the heart of our service
• Responsive – Delivering well-planned, effective support
• Innovative – Continuously improving and evolving our services
• Delight – Going the extra mile to exceed expectations
• Engagement – Creating opportunities for everyone to be part of the journey

About the Role

Stepping Stones Services is a trusted and compassionate provider of health and social care services. We support individuals in their own homes, assisting those with a variety of health needs, including learning disabilities, mental health issues, physical disabilities, and those requiring assistance with personal care.

You will be supporting and managing the care of two lovely young men who live together in their own shared tenancy.

One of the individuals is non-verbal and has learning disabilities, autism, epilepsy, and additional care needs, including full support with personal care. He is a joy to be around, enjoys being outdoors, and benefits from consistent routines, sensory stimulation, and playful engagement.

The second young man is verbal, has learning disabilities and cognitive care needs, and requires light personal care. He has a great sense of humour, enjoys learning, and thrives with support in developing daily living skills, improving communication, and working towards his personal goals.

As Team Leader, you will be responsible for ensuring that both you and the team provide proactive, person-centred care. This includes following and adapting care plans and risk assessments as needed to meet each individual’s changing needs and aspirations.

As a Team Leader you will be responsible for overseeing the smooth running of our supported living services. You will play an essential role in the daily operations, ensuring that both the individuals we support and the team are provided with the highest standard of care. The role includes, but is not limited to:

Key Responsibilities:

• Overseeing the running of the service(s): Managing day-to-day operations and ensuring that services are delivered in line with care plans.
• Managing and administering medication: Ensuring the accurate recording and administration of medication as per company policies and procedures.
• Completing checks and audits: Conducting regular checks and audits to ensure compliance with care standards and safety protocols.
• Supporting the team: Offering guidance and support to the support workers, and ensuring they are delivering quality care.
• Assisting with double-up work: Providing support with two-person care as required.
• Completing handover and signing off PRN medication: Ensuring effective communication during shift handovers and documenting the use of as-required medication.
• Providing additional support when needed: Supporting individuals who require extra care, particularly when responders are needed following challenging behaviour or restraint incidents.
• Supporting outside the home setting: You may be required to support individuals outside of their home, including in hospital, on holidays, or even at a police station if necessary.
• Reporting to the Service Manager: You will report directly to the Service Manager and ensure effective communication within the team.

Benefits of Working with Stepping Stones Services:

• Flexible Working: Full-time, permanent contracts with flexibility to accommodate work-life balance.
• Comprehensive Training: Optimo learning academy - Ongoing training and development to help you grow within the role and the company.
• Career Progression: Opportunities for career advancement within our growing organisation.
• Supportive Team Environment: A friendly and supportive team committed to delivering the highest standard of care.
• Employee Assistance Program: Everyone receives the health assured EAP, ensuring professional support is always available for whatever life throws at you, because your wellbeing matters.
• Reward Gateway - Whether it is giving thanks to colleagues, celebrating meaningful anniversaries, or saving money on your day-to-day spending, our reward and recognition platform provides you with access to a wide range of non-salary benefits and genuine shopping discounts.
• £250 Refer-a-Friend Scheme: Receive a £250 bonus when you refer someone who successfully joins the team.

Role Details:

Role Type: Full Time Days
Hours: 36 hours minimum.
Shift Patterns: Days (12 hours) - 3-4 per week.
Location: Bury

What You’ll Bring:

• Experience in a team leader/ senior support worker or similar role within the health and social care sector.
• Strong leadership and team management skills.
• Excellent communication skills with the ability to provide clear and detailed handovers.
• Experience with medication management and knowledge of health and safety regulations.
• Ability to manage challenging situations with empathy and professionalism.
• A commitment to person-centred care and ensuring the dignity of those supported.
• Ability to work well independently and as part of a team.
• NVQ Level 3 in Health and Social Care (or equivalent) is highly desirable.
• Flexibility and willingness to support people outside the home setting when necessary.
• Weekend availability (every other weekend).
• Driving essential

INDSSS