Receptionist

Onward Homes; Liverpool City Region; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Salary £24,800 per year

32 days leave + bank holidays

Pension scheme

Flexible / family-friendly policies

Learning and development

Job summary

Onward Homes in Bootle is recruiting receptionists for the May Logan Centre. This permanent role covers 5 hours per week with shifts Tue 1:00 PM–5:00 PM or Wed 8:00 AM–1:00 PM; extra hours may be available.

A DBS check is required to ensure a safe, welcoming centre environment. You will deliver a high‑quality customer service experience to patients and visitors, and support the Centre Delivery Co-ordinator and Centre Manager to meet centre aims.

Qualifications

• Ability to provide excellent customer service.
• Adaptability in approach, language and behaviour to diverse service users.
• IT literate (e.g. Microsoft Office, CRM and Teams).
• Ability to monitor, evaluate and report on services.
• Experience in an environment promoting healthy living.
• Awareness of safeguarding issues.
• Excellent communication skills.
• Experience delivering FM services and building maintenance is desirable.

Responsibilities

• Deliver customer service excellence and provide telephony and front‑of‑house support.
• Collect data on centre usage and registrations and input into central records.
• Support health and safety compliance and fire safety procedures.
• Maintain confidentiality and provide clear, tailored information.
• Promote local services and engage users to access further support.
• Contribute to service development and participate in feedback initiatives.

Skills

Customer service

Adaptability

IT literacy

Monitoring & reporting

Experience in healthy living

Safeguarding awareness

Communication skills

FM services

Education

GCSE or equivalent

Job description

• We offer a competitive salary of £3542.86 per annum (equivalent to full time rate of £24,800 and £13.62 hourly).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the 'Learning for life' scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

What You Can Expect From Us

• We offer a competitive salary of £3542.86 per annum (equivalent to full time rate of £24,800 and £13.62 hourly).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the 'Learning for life' scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

We are looking for Receptionists on a permanent basis to work at our May Logan Centre, 294 Knowsley Road, Bootle, L20 5DQ. The successful candidates will work 5 hours per week, covering either Tuesday from 1:00 PM to 5:00 PM or Wednesday from 8:00 AM to 1:00 PM. Extra hours will also be available to cover other team members, so a flexible approach to working hours is essential. A DBS check is required for this role.

The purpose of the role is to provide a high quality customer service experience for patients, clients, service providers, external suppliers and other Onward colleagues. Working in a customer focussed way, to assist the Centre Delivery Co-ordinator and Centre Manager in achieving the overall aims of the May Logan Healthy Living Centre.

Responsibilities

Culture and service excellence

• Work to deliver the eight Onward characteristics at all times and provide excellent customer service to all visitors and colleagues. Provide telephony services; general admin; customer advice and refer inquiries to colleagues as appropriate.

Data Collection, Reporting and Monitoring

• Work to collect the information relating to the use of the centre, through patient numbers, group members and overall centre registrations. Inputting these in to the centrally held monthly and annual figures.

Support the Day-to-Day Delivery of the Centre

• Assist the Centre Delivery Co-ordinator in ensuring health and safety compliance is adhered to at all times. Support practices and systems that enable the May Logan Centre to be safe, secure and welcoming places for people to work and visit. Assist with regular fire/evacuation drills as necessary and raising repairs where required.

Communication and Confidentiality

• Develop and use a range of effective written and verbal skills, conveying information in a clear and tailored way. Ensuring requests for information or advice are met confidentiality, understanding and sensitivity.

Provide Information, Promotion and Engagement

• Remain up to date with local services, MLC projects and activities within the centre. Using this knowledge work to engage service users and act as a referral point, allowing service users to access the most appropriate further services.

Work to continually improve and adapt service provision

• Working as part of the wider May Logan Centre and Onward team, participate in service development planning, activity trialling and feedback programmes, working to improve the overall delivery for the MLC Service.

Skills/Experience

Essential:

• Ability to provide excellent customer service skills
• Ability to adapt and tailor approach, language and behaviour to suit the needs of different service users.
• IT Literate (e.g. Microsoft Office, CRM Systems and Teams)
• Demonstrate an ability to monitor, evaluate and report on services.
• Relevant experience of working in an environment promoting healthy living.
• Awareness of Safeguarding issues.
• Excellent Communication Skills.
• Previous experience of delivering FM Services and Building maintenance services.

Qualifications

Essential:

• Educated to GCSE standard or equivalent qualification/ experience.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.