Supported Housing Officer

jobs24.co.uk; Warrington; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player seeks a compassionate Supported Housing Officer to join their team in the West of England. This rewarding role involves assessing the support needs of residents, delivering personalized services, and collaborating with external agencies to enhance client outcomes. The ideal candidate will possess excellent communication skills and empathy for vulnerable populations, particularly those facing homelessness. With a focus on empowering clients towards independent living, this position offers a unique opportunity to make a meaningful impact in the community while benefiting from a supportive work environment and professional development opportunities.

Benefits

25 days annual holiday rising to 30 days

Paid day off for your birthday

Access to training and career development

Company pension

Life Assurance

Health cash plan with discounts

Free onsite car parking

Ability to work from home occasionally

Qualifications

• Strong communication and partnership skills required.
• Experience in supporting vulnerable populations is essential.

Responsibilities

• Assess support needs and risks of residents effectively.
• Deliver personalized support services to improve client outcomes.

Skills

Excellent communication skills

Empathy with the causes of homelessness

Ability to work in partnership with multiple agencies

Ability to maintain accurate records

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Job Title: Supported Housing Officer

Location: Elim Housing Association, West of England and Gloucestershire

Key Responsibilities:

1. Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures.
2. Work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development.
3. Effectively deliver personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit, and budgeting advice to ensure income is maximised for preparation for independent living.
4. Keep customers first and effectively deliver all aspects of housing management services such as rent and service charge monitoring and safeguarding.
5. Use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes.

Qualifications and Skills:

1. Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to individual needs when required.
2. Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services.
3. Empathy with the causes of homelessness for vulnerable parents and the barriers they face.
4. Ability to identify and raise the aspirations of those receiving our services, encouraging education, training, and employment.
5. Ability to maintain accurate and up-to-date records by using common Microsoft Office packages, including Excel, Word, and Outlook.

About Elim Housing Association:

Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We house a total of 55 residents (30 single women and 25 mothers and babies) and provide housing-related support that focuses on preparing individuals to live and contribute out in the community.

Benefits:

1. 25 days annual holiday rising to 30 days.
2. Paid day off for your birthday each year.
3. Access to training and career development through Elim Skills Academy.
4. Company pension.
5. Life Assurance.
6. Health cash plan, which includes discounts to a wide range of shops and services.
7. Free onsite car parking.
8. Ability to work from home on occasion to complete training and admin.

For full details of Elim's benefits, culture, and values, please visit our website where you will also find colleague stories, sharing what it's like working for us.