Supported Housing Officer

Mountain Financial Printing & Design Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Supported Housing and Welfare Rights Officer to join their dedicated team. This role involves providing essential support and guidance to vulnerable adults, ensuring they maintain their tenancies while navigating housing law and welfare benefits. The ideal candidate will possess strong communication skills, empathy, and a proactive approach to problem-solving. With the opportunity for professional development, including training towards a QCF Diploma in Health and Social Care, this position offers a rewarding career path. Join a passionate organization committed to inclusivity and making a real difference in the community.

Benefits

Probationary bonus

Pension contributions

33 days Annual Leave

Company-paid enhanced DBS

Qualifications

• Experience in managing tenancy-related tasks and welfare benefits advice.
• Ability to handle challenging and emotional cases with professionalism.

Responsibilities

• Manage tenancy-related tasks including sign-ups and Housing Benefit claims.
• Support tenants in maintaining their tenancies and resolving issues.

Skills

Knowledge of Housing Benefit system

Communication Skills

Empathy

Self-motivation

Education

QCF Diploma in Health and Social Care

Job description

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport.

The Supported Housing and Welfare Rights Team provides a warm, friendly, and responsive service to all clients supported by Creative Support, offering support and guidance to clients, staff, and partner agencies on matters relating to tenancies, housing law, welfare benefits advice, and budgeting.

Creative Support owns and manages a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community.

You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy-related tasks including sign-ups, Housing Benefit claims, arrears management, tenancy enforcement action, and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies.

You will be friendly, approachable, and confident, able to communicate clearly with clients, staff, and other partner agencies. You should not be averse to dealing with sometimes challenging and/or emotional cases and will demonstrate professionalism and empathy as necessary.

You will ideally have some knowledge of the current Housing Benefit system. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximize Creative Support's income from its housing stock.

This role also involves regular regional travel.

For an informal discussion about the role, please contact Catherine Reilly-Cooper, Head of Supported Housing on 0161 238 7654.
Vacancy Reference Number: 80958

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards a QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave, and company-paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme

Application Instructions:

To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CVs as a method of application.

Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date, please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications.

For role or application queries please email

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS