Supported Housing Officer

CIH International Housing Group; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading non-profit organization is seeking a dedicated individual to manage housing activities for tenants with various needs. The role involves providing support, overseeing tenancy processes, and ensuring positive outcomes for tenants. Full training is provided, along with opportunities for professional development. The organization values inclusivity and has received recognition for its commitment to diversity.

Benefits

Probationary bonus

Pension contributions

33 days Annual Leave

Company paid enhanced DBS

Qualifications

• Knowledge of the current Housing Benefit system is ideal.
• Ability to handle challenging and emotional cases.

Responsibilities

• Provide practical housing management activities.
• Oversee repairs and health and safety monitoring.
• Support tenants with Housing Benefit applications.

Skills

Communication

Empathy

Self-motivation

Education

QCF Diploma in Health and Social Care

Job description

Creative Support is a non-profit provider of personalised care and support for people with learning disabilities, mental health needs, autism spectrum conditions, and older people.

You will provide practical housing management activities centred on tenancy start up, closure and resettlement, overseeing repairs, health and safety monitoring, tenant consultation and addressing anti-social behaviour and neighbour disputes.

You will be responsible for providing advice and support to scheme staff on how to promote positive tenancy sustainment and proactively provide good tenancy management in properties owned and managed by Creative Support. You will take responsibility for carrying out formal and complex actions yourself including signing up tenants, supporting tenants with Housing Benefit applications, attending tenancy reviews whilst working alongside the housing officer.

You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary.

You will ideally have some knowledge of the current Housing Benefit system. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support's income from its housing stock.

Vacancy Reference Number: 86279

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme

Application Instructions:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to [e-mail] to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS