Supported Housing Officer

One YMCA; Stevenage; On-site; GBP 22,000 - 30,000; Full time

Job summary

One YMCA is looking for a full-time Housing Support Worker to provide essential assistance to separated migrant children aged 16-18. This key role involves empowering young individuals to achieve independence, offering personal counselling, and engaging with various external agencies to ensure high-quality support. We seek passionate applicants who can promote positive outcomes for residents and contribute to our commitment to equality and diversity across our services.

Qualifications

• Experience in supporting young individuals or vulnerable groups.
• Skills in promoting independence and personal development.
• Strong interpersonal and communication skills.

Responsibilities

• Providing person-centered support plans and risk assessments.
• Advising residents on personal development opportunities.
• Engaging with residents to maximize service benefits.

Skills

Empowerment

Community participation

Counselling

Mental health awareness

Life skills training

Job description

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This job is responsible for providing housing support in a high-quality housing service located in Stevenage, supporting Separated Migrant Children individuals aged 16 to 18 years. The role involves working in partnership with Children Services and other external agencies to support young people in transitioning from dependence to independence. The position is part of a team offering personal counselling, support, and enablement to individuals with various needs, including mental health, trauma, English as a second language, life skills, and adapting to life in the UK.

The role requires flexible working hours according to a rota, negotiated with the line manager, aligned with service user needs.

You will be expected to:

• Empower residents to become independent
• Respect individuals as unique persons
• Promote positive community participation
• Enhance residents' skills relevant to their lifestyles
• Offer safe, appropriate choices to residents

The key responsibilities include:

• Providing high-quality housing support, including person-centered support plans, risk assessments, and guidance
• Advising residents on personal development opportunities and activities
• Engaging actively with residents to maximize their benefits from the service
• Achieving performance indicators and maintaining high service standards

This is an exciting time to join One YMCA, as we expand our housing services and increase our impact across accommodation sites.

In 2020/21, we provided over 185,030 nights of safe accommodation and supported nearly 1,000 vulnerable individuals to escape homelessness, with many moving into settled, long-term housing.

If you possess the skills and experience to promote excellent customer service, genuine care, and a strong team spirit to enhance outcomes for residents, we welcome your application.

At One YMCA, we are committed to equality and diversity, encouraging applications from all backgrounds and abilities. We do not discriminate based on age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation.

This is a full-time role, working 37.5 hours per week, Monday to Friday, including Bank Holidays.