Supported Housing Manager

CIH International Housing Group; Leicester; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Simply Health Package

Blue Light Card

Cycle to Work Scheme

Referral programme

Job summary

The Housing Network is seeking an experienced Supported Housing Manager to lead a Leicester-based service on-site. You will manage a team of support workers delivering high-quality services to vulnerable residents, ensuring safeguarding and contractual targets are met, and driving continuous improvement.

Salary is £40,000 per annum with a 40-hour week, on-site location in Leicester, and a benefits package including healthcare, cycle-to-work, and a referral programme.

Qualifications

• Experience leading a team of support workers in a housing or social care setting.
• Ability to manage budgets, performance, and compliance within a homelessness service.
• Strong safeguarding knowledge and a commitment to vulnerable people.

Responsibilities

• Lead and support a team of support workers to deliver high quality sessions for individuals facing homelessness.
• Manage and drive a high-performance culture through regular 1:1s, objective setting and appraisals.
• Support knowledge development and ensure policies and budgets are aligned.
• Fulfil line management responsibilities including annual leave and sickness management.
• Ensure service and property compliance and Health & Safety are maintained, escalating issues to senior management.
• Monitor contract performance and work with the team to meet or exceed targets.
• Maintain oversight of safeguarding matters and engage with external stakeholders and multi-disciplinary teams.
• Support rent management and welfare benefit queries to maximise rental income.

Skills

Leadership

People management

Budget management

Safeguarding

Coaching/team development

Job description

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Supported Housing Manager

Salary - £40,000 Per Annum

Location - Leicester (on-site)

Working Hours - 40 Hours Per Week

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! We are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Service Manager, looking to join at an exciting time of growth and be part of one services based in Leicester. If you are an experienced Service Manager who is committed to leading a high-quality team to support vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

What you'll be doing

• Lead and support a team of support workers to deliver high quality support sessions, supporting individuals with multiple disadvantage who are facing homelessness.
• Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.
• Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.
• Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's People policies.
• Lead on ensuring all aspects of service and property compliance and H&S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.
• Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.
• Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.
• Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.
• Support the team with welfare benefit queries and money management skills to maximise rental income.

What you'll receive

• Salary - £40,000
• Simply Health Package
• Blue Light Card
• Cycle to Work Scheme
• Referral programme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.