Supported Employment Team Leader

Shaw Trust; Southampton; Remote; GBP 42,000 - 56,000; Full time

Job summary

Shaw Trust, a social purpose organisation, is seeking a Supported Employment Team Leader to lead, coach and develop a team of Employment Specialists delivering person-centred support to people facing barriers to employment across community, health and employer settings.

You will drive performance and quality, provide supervision and field mentoring, and embed evidence-based practice across the five stages of Supported Employment and the SEQF Quality Framework.

Responsibilities

• Lead, coach and develop a team of Employment Specialists that deliver exceptional service quality and excellent participant outcomes.
• Drive contract performance, quality standards and SEQF Quality Framework through effective supervision, field mentoring, coaching and continuous improvement.
• Build and maintain productive relationships with employers, referral partners, commissioners and community stakeholders, supporting sustainable employment opportunities for participants.
• Use performance data, participant feedback, co-production and quality assurance activity to improve services and maximise outcomes.
• Lead and support quality reviews, SEQF assessments and continuous improvement activities, overseeing the implementation of improvement plans across the team.

Job description

As a Supported Employment Team Leader, you will lead, coach and develop a team of Employment Specialists, supporting people facing barriers to employment to find, secure and sustain meaningful work. You will play a key role in ensuring participants receive high-quality, person-centred support delivered in line with the Supported Employment Model, the five stages of Supported Employment and SEQF Quality Framework.

You will be responsible for driving performance, quality and continuous improvement across your team, providing regular supervision, field mentoring, coaching and development to support excellent participant outcomes. You will help embed evidence-based supported employment practice across the five stages of Supported Employment, support quality improvement activities and lead your team through quality reviews and SEQF assessments.

This is a fully community-based leadership role, with no fixed office base. You will spend your working week providing field mentoring, observing practice, engaging stakeholders and supporting Employment Specialists across community, health and employer settings throughout the contract area.

You will be comfortable working independently across the delivery area, managing a varied diary and maintaining a visible presence across local services, communities and workplaces while supporting high-quality service delivery. Much of your work will be undertaken independently within community settings, requiring confidence, resilience and excellent organisational skills. To support your safety, wellbeing and effective management oversight, you will be expected to keep your working location updated through the organisation's approved processes.

Working closely with employers, referral partners, health services, local authorities, commissioners and community stakeholders, as appropriate to the contract, you will help ensure employment support is effectively integrated within local services and responsive to participant needs.

This is a performance-focused leadership role with responsibility for team performance, participant outcomes, service quality, SEQF Quality Standards and continuous improvement. Most importantly, it is an opportunity to support and develop a team that changes lives through employment, inclusion and opportunity.

We welcome applications from local residents within the areas of delivery.

Areas of Delivery

• Hampshire excluding Southampton and Portsmouth

This is a fully community-based leadership role with significant travel across the delivery area. Applicants should be able to travel independently and efficiently throughout the contract area, as the role involves providing field mentoring, stakeholder engagement, quality assurance and leadership support across multiple community, health and employer locations on a daily basis.

What You'll Do

• Lead, coach and develop a team of Employment Specialists that deliver exceptional service quality and excellent participant outcomes.
• Drive contract performance, quality standards and SEQF Quality Framework through effective supervision, field mentoring, coaching and continuous improvement.
• Build and maintain productive relationships with employers, referral partners, commissioners and community stakeholders, supporting sustainable employment opportunities for participants.
• Use performance data, participant feedback, co-production and quality assurance activity to improve services and maximise outcomes.
• Lead and support quality reviews, SEQF assessments and continuous improvement activities, overseeing the implementation of improvement plans across the team.
• Strong leadership, coaching and people management skills, with the ability to motivate and develop high-performing teams.
• Knowledge of the Supported Employment Model, the five stages of Supported Employment, SEQF Quality Framework and the role employment plays in improving wellbeing, independence and social inclusion.
• Experience of achieving performance targets, managing quality standards and driving continuous improvement within a service environment.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across community, employment and public sector services.
• Confidence in working independently across community settings, managing a varied diary and maintaining effective relationships with staff, employers, health services and community partners across the contract area.
• A passion for helping people overcome barriers and achieve positive employment outcomes.

At Shaw Trust, we believe everyone has the right to live a decent and dignified life and the opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us, being part of the solution is about creating the conditions for this to happen, advocating for and delivering services that make a real difference. Working in partnership, not competition, we are part of an ecosystem of purpose-led organisations striving for a fairer, more equal society centred on opportunity for all.

Are you passionate about helping people facing barriers to employment find meaningful and sustainable work? Do you want to lead a team that transforms lives through employment, inclusion and opportunity?, At Shaw Trust, you'll do meaningful work that changes lives and you'll be well supported while doing it. Here's what you can expect