Support Worker - Young People

Gloucester City Homes Limited; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Gloucester City Homes Limited is recruiting a Support Worker for Young People at Hewmar House, our new Young Persons Supported Accommodation scheme. The role is permanent, full-time (37 hours weekly), with a 7-day rota and weekend work. Salary is £27,128.40 per annum.

Hours are 7:45am–10:00pm, no night work, and candidates must be eligible to work in the UK full time. The scheme operates 24/7 staffing, but this role doesn't include personal care duties.

Qualifications

• GCSE/NVQ Level 2 or equivalent in relevant subjects or CPD/training in housing/support.
• Proactive with a caseload of young people with multiple needs to enable independent living.
• Experience handling difficult client situations while meeting needs/wishes.
• IT systems use (PCs, mobile devices, PDA) to gather/store/process information.
• Excellent communication, interpersonal and negotiation skills with customer focus.
• Ability to provide accurate information and support on a broad range of topics.
• Commitment to equality, diversity and inclusion and trauma-informed approaches.

Responsibilities

• Deliver one-to-one key work sessions, groupwork and activities.
• Provide tailored solutions to meet residents' needs, wishes and aspirations.
• Support residents to pursue employment, volunteering and training.
• Encourage personal development and build community networks.
• Role excludes personal care or medical/physical support duties.

Skills

GCSE/NVQ Level 2 (or equivalent)

IT systems proficiency

Strong communication skills

Caseload management

Equality & inclusion awareness

Education

GCSE/NVQ Level 2 or equivalent

Job description

Support Worker - Young People

Gloucester - Scheme Based

£27,128.40 per annum

Permanent, Full Time (37 hours per week)

5/7 days Sunday to Saturday

This role is based at Hewmar House, GCH's exciting, new Young Persons Supported Accommodation scheme. Please note that this role forms part of a rota that covers 7-days per week, therefore weekend working is required regularly. The weekend shifts will be every other weekend and there will be times of lone working. This role is also not suitable for compressed hours.

The scheme operates on a 24/7 staffed basis, however the hours for this role will only be required between 7:45am - 10:00pm. No night working is required. Candidates must have the eligibility to work full time in the UK permanently.

Gloucestershire’s best place to work and Housing Heroes employer of the year? Yes, that’s us. Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That’s right. Shortlisted at National Healthy Housing Awards? Guilty.

The opportunity

It’s an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping.

Because of this, we’re now seeking a Support Worker - someone to support young people with multiple and complex needs, so they can articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives.

Within this role, you’ll deliver one to one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. You’ll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities.

Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, you’ll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

While this role involves supporting individuals, it does not include personal care or medical and physical support duties.

We’d like you to…

• Hold GCSE/NVQ Level 2 in relevant subjects, or equivalent experience through CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
• Be able to work proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living.
• Have experience of dealing effectively and proactively with clients, in difficult situations where it is not always possible to meet customer needs/wishes.
• Be able to use IT systems, including PCs, mobile phones, digital cameras and PDA’s, to gather, store and process information.
• Have excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• Be able to give accurate and up to date advice, information, and support on a broad range of topics.
• Understand the needs and perceptions of clients; handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals; including the ability to deal with complex mental health, substance abuse and violent behaviour.
• Have knowledge of the principles of psychologically informed environments, trauma informed care and strengths-based support.
• Have understanding of, and commitment to, equality, diversity and inclusion.

Why us?

You may have sensed that we’re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all.

We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.

Closing Date: 25th November

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date