Community Support Worker

Gloucester City Homes; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused housing association is seeking a Community Support Worker to provide intensive support for young people at risk of homelessness in Gloucester. This full-time role will involve developing individual support plans, utilizing trauma-informed practices, and collaborating with stakeholders. Ideal candidates will have relevant qualifications and experience in a support environment. Join a dynamic organization committed to equity and inclusion.

Qualifications

• Proven experience of working with young people in a support environment.
• Knowledge of Housing Law and its application in social housing.
• Clear understanding of safeguarding and risk assessments.

Responsibilities

• Provide one-to-one, intensive, person-centred support to young people.
• Develop and monitor individual support plans and track progress.
• Collaborate with stakeholders for safeguarding and risk assessments.

Skills

Trauma-informed practices

Excellent communication skills

Problem-solving

Customer focus

Education

NVQ Level 3 in Health & Social Care (Children and Young People)

Level 4 Certificate in Working with Children, Individuals and Families

Job description

Overview

Join to apply for the Community Support Worker role at Gloucester City Homes.

Location: Hewmar House, London Road, Gloucester. This role is 37 hours per week on a 7-day rota, which includes regular weekends. The role does not include any night shifts. Shifts occur within the hours of 07:45 – 22:00 (7.24 hours per shift).

Closing Date – Monday 29th September 2025 at 17:00. GCH reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities and welcomes applications from all sections of the community, including those with lived experience of our work.

Responsibilities

• Provide one-to-one, intensive, person-centred support to young people living in Hewmar House.
• Develop and monitor individual support plans, track progress, and report outcomes.
• Utilise trauma-informed practices to support clients, challenge biases, and promote inclusion.
• Use a range of tools and techniques to deliver flexible support that builds confidence and independence.
• Collaborate with stakeholders to understand needs and ensure safeguarding and risk assessments are in place.

Qualifications and essential experience

• NVQ Level 3 in Health & Social Care (Children and Young People).
• Level 4 Certificate in Working with Children, Individuals and Families & a certificate in Counselling.
• Proven experience of working with young people in a support environment and trauma-informed practices.
• Experience delivering an outcome-focused support plan framework.
• Experience solving problems and making informed decisions.
• Experience working with individuals with complex and chaotic lifestyles to deliver positive outcomes.
• Knowledge of Housing Law and its application in social housing; up-to-date knowledge of homeless legislation and best practice.
• Clear understanding of safeguarding and risk assessments.
• Excellent communication and interpersonal skills with a strong customer focus.

Important notes

This is not a physical/personal care role. The support provided focuses on addressing the impacts of trauma, increasing confidence and independence, and developing life and tenancy management skills to enable move-on to independent accommodation.

Benefits and commitments

GCH is an ambitious, dynamic housing association with strong community roots. Hewmar House supports young people aged 18-25 at risk of homelessness and rough sleeping, and we are committed to offering a supportive environment and opportunities for growth.

Equity, Diversity and Inclusion

GCH is committed to equal opportunities and actively encourages applications from all sections of the community. We celebrate the diverse nature of our customers and colleagues and strive to develop diverse teams where everyone can be their authentic self in an inclusive culture.

Employment details

• Employment type: Full-time
• Job function: Other
• Industry: Non-profit Organization Management