Support Worker - Windsor Lodge

The Wallich; Swansea; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Wallich in Swansea is seeking a Residential Support Worker to provide housing-related support to single homeless men aged 25+, helping them build skills and move toward independent accommodation.

You will work as part of a project delivering safe, supportive housing management, with duties including accompanying service users initially to familiarise them with activities and appointments, and ensuring a secure service. Enhanced DBS disclosure is required.

Qualifications

• To provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence.
• The role is subject to an Enhanced DBS disclosure.
• Closing date for this vacancy is 21st September 2026 at 09:00am.

Responsibilities

• Assist with housing management needs of the project ensuring the delivery of a safe, secure and effective service.

Job description

Hours of Work: Average of 37.5 hours per week following a 6 week rolling rota - shifts consist of: 7-3pm's, 7- 8pm's, 12- 8pm. To cover 2 weekends out of six

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us

Project Description

The project is located in Swansea and works with single, homeless men aged 25+. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on.

Purpose of Role

To provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to assist with the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

This role is subject to an Enhanced DBS disclosure.

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Closing date for this vacancy is 21st September 2026 at 09:00am.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464