Director of Operations

The Wallich; Cardiff; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

The Wallich is seeking a senior leader to provide strategic and operational leadership across its services, ensuring safe, high‑quality, person‑centred delivery that improves outcomes for people experiencing homelessness.

You will work with the Chief Executive, Executive Team and Board to drive governance, safeguarding, financial stewardship and risk management, shaping growth and sustainability across Wales.

Responsibilities

• Strategic and operational leadership across The Wallich's services to deliver safe, high‑quality, person-centered outcomes for people experiencing homelessness.
• Drive governance, safeguarding, financial stewardship and risk management arrangements across the organisation.

Job description

Hours of Work: 37.5 hours per week, Monday – Friday 09:00-17:00 with some flexibility

Location: Hybrid-working with requirement for regular travel to Cardiff Hub, 18 Park Place, Cardiff, CF10 3DQ and other locations across Wales when required.

Purpose of Role:

To provide strategic and operational leadership across The Wallich's services and functions, ensuring the delivery of safe, high-quality, person-centred services that achieve positive outcomes for people experiencing homelessness. To drive operational excellence, quality improvement and service innovation in line with the organisation's strategy and values.

Working closely with the Chief Executive, Executive Team and Board of Trustees, you will contribute to strategic development, organisational growth, and sustainability, while ensuring robust governance, compliance, safeguarding, financial stewardship, and risk management arrangements are in place.

The role is responsible for developing and leading a high-performing operational culture that empowers colleagues, strengthens partnerships, and supports The Wallich's mission to prevent and end homelessness, and to create opportunities for people to thrive.

This role is subject to a Standard DBS check

Please note: Driving licence and access to own vehicle is essential for this role.

Closing date for this vacancy is 15th September 2026 at 09:00am.

Interview date: 25th September 2026

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464