Support Worker Weekend – Snow Hill Court

Thames Reach Charity; Greater London; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday entitlement 29 days + 8 public

Pension 6.5%

Career development

Wellbeing programme

Life assurance 4x salary

Blue light discount

Season ticket loan

Cycle to work loan

Job summary

Thames Reach Charity is recruiting a Weekend Support Worker for Snow Hill Court in the City of London. The role involves rapid risk and accommodation assessments, liaising with external agencies, and driving throughput in a short-stay service aimed at moving people into stable accommodation.

We value compassion, reliability and commitment to continuous improvement. The role is based at Snow Hill Court, with weekend shifts and a strong focus on safeguarding and collaboration with partners across

Qualifications

• Organised and efficient in your work.
• Excellent at communicating and problem solving.
• Confident in your ability to support clients and engage with a range of partners.
• Competent at using a computer and a range of software packages.
• Able to use different techniques to engage with hard to reach individuals.
• Committed to developing your knowledge and skills.

Responsibilities

• Conduct rapid risk and accommodation assessments with clients moving in to the service.
• Liaise with external agencies and councils to ensure clients receive wrap around support.
• Increase move on and throughput in the centre.
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.
• Be outcome focused, fostering a culture of high performance and continual improvement on your and the team’s successes.
• Work in an unbiased and indiscriminatory manner with individuals from different backgrounds.

Skills

Organised

Efficient

Communication

Problem solving

Computer literacy

Engagement with hard-to-reach

Job description

Role: Weekend Support Worker – Snow Hill Court

Salary £13,830 per annum (Full time equivalent of £34,577 per annum)

Location: City of London

Interview date: 30/11/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Snow Hill Court Team.

Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conduct rapid risk and accommodation assessments with clients moving in to the service
• Liaise with external agencies and councils to ensure clients are receiving wrap around support
• Increase move on and throughput in the centre
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.
• Work in an unbiased and indiscriminatory manner with individuals from different backgrounds

You will have:

• Organised and efficient in your work
• Excellent at communicating and problem solving
• Confident in your ability to support clients and engage with a range of partners
• Competent at using a computer and a range of software packages
• To use different techniques to engage with hard to reach individuals
• Committed to developing your knowledge and skills

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.